Membership Sales Ambassador Part Time

BJ's Wholesale Club • Fort Worth, TX

17h • Onsite

About The Position

The Membership Sales Ambassador at BJ’s Wholesale Club is responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. This role also involves handling merchandise returns, exchanges, pick-ups, and general customer service inquiries, with a strong emphasis on providing excellent and efficient member service. Team members are expected to uphold club policies and procedures, act with honesty and integrity, ensure a safe and positive environment for both members and colleagues, and embrace inclusion and diversity through collaboration and respect. The position requires a commitment to achieving goals, moving with speed and agility, innovating, and maintaining a friendly and positive attitude. Key aspects include delivering service excellence, resolving member concerns, and adhering to GOLD Member Standards (Greet, Anticipate, Appreciate) and Clean Club Standards. The role also involves understanding departmental performance reporting and recognizing the impact of consistent execution on business outcomes.

Nice To Haves

• Prior front line/customer service or previous sales experience.
• Results driven with proven success in goal achievement.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly to and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA).
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD- Grand opening look daily.
• All items stocked and promotional plans executed.
• Maintain visible accurate signage.
• Clean and organized, inside and out.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.
• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees