Membership Sales Advisor

The YMCA of South Florida•Miami, FL

18h•Onsite

About The Position

The Membership Sales Advisor is a full-time, sales position that is accountable for individual membership sales targets and membership performance metrics. Responsibilities include achieving sales targets by following Association systems, prospect follow up, lead management/booking appointments, giving tours and actively selling memberships according to the Y's sales guidelines and protocols. Essential Functions / Job Duties: Follows the direction of the Sales Director to ensure standard delivery of the Association Membership Sales Systems. Drives sales through prospecting, lead generation, touring and making outbound phone calls of 50-70 or more per day. Adjusts outbound call volume at direction of supervisor and based on center and association needs or promotions. Participates in grassroots, or outside marketing to drive new leads. Ensures prompt and timely follow up of all new leads. Ensures timely and accurate entry of all leads and sales into lead database. Responsible for achieving personal Key Performance Indicators KPls), including appointments, leads and closing rates. Responsible for the data input and accuracy of new member records. Prospects for new corporate/employer leads through engagement with new members. Ensures engagement and retention by connecting new members with program areas and setting new member onboarding appointments with healthy living. Responsible for achieving and exceeding monthly sales, including personal goals. Welcomes visitors and prospective members by greeting them in person or on the telephone and answering all inquiries. Provides members and nonmembers with information pertaining to facility functions and history of the YMCA. Converts participants and other nonmembers into members. Contribute and implement innovative ideas to improve membership operations. Assists members with check-in procedures as needed. Maintain professional safe and clean environment in member services areas. Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor. Time Management 95% of focus is on driving traffic and closing sales in family center Works 5 -10 hours per week on the membership desk

Requirements

High School degree or equivalent
Ability to address difficult member situations / conflicts in a professional and courteous manner and exudes excellent interpersonal skills
Minimum of 1 year of customer service or sales experience
Ability to work independently, and as part of a team
Ability to multitask and meet deadlines in a fast-paced environment
Organized and detail-oriented
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Must demonstrate a strong desire to serve others and give back to our community
A professional, goal driven, self-motivated leader with a positive attitude
Ability to problem solve
Accepts and demonstrates YMCA core values; honesty, respect, caring, and responsibility
Have a strong work ethic, excellent customer service skills, be punctual and reliable in attendance
Excellent computer skills and experience with standard business software i.e. Microsoft Excel and Word
Must be able to work flexible hours including evenings, weekends, and holidays
Ability to respond to safety and emergency situations

Nice To Haves

Bi-lingual, English and Spanish language preferred
Outgoing personality enjoys speaking to people
Innate desire to generate new sales and provide excellent customer service

Responsibilities

Achieving sales targets
Prospect follow up
Lead management/booking appointments
Giving tours
Actively selling memberships
Following Association Membership Sales Systems
Prospecting
Lead generation
Touring
Making outbound phone calls of 50-70 or more per day
Participating in grassroots, or outside marketing to drive new leads
Ensuring prompt and timely follow up of all new leads
Ensuring timely and accurate entry of all leads and sales into lead database
Achieving personal Key Performance Indicators KPls), including appointments, leads and closing rates
Responsible for the data input and accuracy of new member records
Prospecting for new corporate/employer leads through engagement with new members
Ensuring engagement and retention by connecting new members with program areas and setting new member onboarding appointments with healthy living
Achieving and exceeding monthly sales, including personal goals
Welcoming visitors and prospective members by greeting them in person or on the telephone and answering all inquiries
Providing members and nonmembers with information pertaining to facility functions and history of the YMCA
Converting participants and other nonmembers into members
Contributing and implementing innovative ideas to improve membership operations
Assisting members with check-in procedures as needed
Maintaining professional safe and clean environment in member services areas
Adhering to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor