Membership Representative

Florida Veterinary Medical Association•Belle Isle, FL

10d

About The Position

The Membership Representative will serve as the primary contact for the members of the Florida Veterinary Medical Association, ensuring high-quality customer service & member satisfaction. This role involves managing member inquiries via phone & email, processing application & renewal forms, and supporting the Membership Department in conference-related activities. The Membership Representative is required to attend FVMA-hosted events, as well as industry conferences & trade shows outside the organization which leads to occasional travel within and outside of the state of Florida.

Requirements

Excellent phone communication
Strong organizational abilities
Proficiency in using software/computers

Nice To Haves

Bachelor’s degree in business administration, communications, or a related field is preferred. Veterinary technician degree is also preferred.
Previous experience in customer service or membership services. Experience in the veterinary field is preferred.

Responsibilities

Member Support: Addressing any membership-related concerns via phone, email, or in person, while aiding members in understanding and utilizing their membership benefits.
Membership Management: Process new member registrations, current member renewals, and following up on expired memberships. Maintain accurate and up-to-date member records in the association's database. Computer familiarity is a necessity for this position.
Issue Resolution: Strong verbal skills are necessary to communicate with members on veterinary related issues to ensure member satisfaction. Familiarity with the veterinary field is highly recommended.
Collaboration: Work with other departments to improve overall member services while also supporting the Meetings Department in conference-related tasks.
Feedback: Collect feedback from members to suggest improvements and prepare reports on membership status and trends.
Report: Reports to the Director of Membership & Engagement.
Other: Any additional duties assigned within reason.