Membership Representative

Holyoke YMCA•Holyoke, MA

29d

About The Position

The Membership Service Representative’s primarily is responsible for the processing of all membership and program sales at the front desk, assist customers in a friendly and positive manner, and answer incoming telephone calls and respond appropriately. This position requires knowledge of general office procedures, a people-oriented disposition, and a pleasant and courteous telephone manner.

Requirements

Applicants must be available and willing to open at 5am.
High School Diploma or GED preferred
CPR and First Aid certification
Strong computer skills
Costumer service experience and friendly attitude
CPR/First Aid certification required within first 90 days.

Responsibilities

Be aware and attentive to each member at the front desk.
Be courteous, patient and cooperative at all times
Answer telephone in a friendly and positive manner and direct inquiries to appropriate people
Responsible for maintaining security at front desk. Confirm all persons entering YMCA are members or participants
Accountable for accurate processing of memberships and program registrations through MemberST
Be prompt to work
Dress in a professional manner. Collared shirts or appropriate top, no t-shirts, no ripped clothing. Wear staff shirt
Find own substitute when unable to work scheduled shift and notify Supervisor of any changes
Count cash drawer at open and close of shift and perform shift close out at end of shift. Opening shift is responsible for settling swipe machine and running batch report
Responsible for keeping a clean and tidy work area
Stock brochures, membership applications, and schedules as needed.
Provide tours for prospective members
Keep current with program brochure information throughout the year
Accept other responsibilities as assigned