Evening and Weekend Membership Representative

Piedmont YMCA-posted 1 day ago
$16 - $17/Yr
Part-time • Entry Level
Onsite • Charlottesville, VA
251-500 employees
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The Membership Representative position supports the work of the Y, a leading nonprofit committed to strengthening the community through youth development, healthy living, and social responsibility. Successful applicants should be able to work sometime during the following hours: Monday–Friday: 4:00 pm – 9:00 pm Saturday: 7:00 am – 6:00 pm Sunday: 12:00 pm – 6:00 pm

  • Welcomes and acknowledges each person entering and exiting the facility in a warm and friendly manner.
  • Provides excellent customer service in person and over the phone, contributing to member retention.
  • Conducts tours for potential members, answering any questions they may have, following up with a thank you phone call.
  • Must be able to multi-task and stay up to date with all policies and procedures for membership and current programs.
  • Builds relationships with members. Helps them feel connected within our YMCA community.
  • Handles membership concerns and informs Membership Director of any unusual situations or unresolved issues.
  • Participates in monthly staff meetings.
  • Meets or exceeds tour/join ratio.
  • Applies all YMCA policies dealing with member services.
  • Adheres to the YMCA’s core values of caring, honesty, respect, and responsibility
  • At least 18 years old.
  • 2 years minimum in customer service.
  • Excellent interpersonal and problem-solving skills
  • Ability to relate and communicate effectively with the public
  • Strong attention to detail and multi-tasking
  • Must be proficient in the use of PC and eager to quickly learn membership programming software
  • Must obtain CPR and First Aid certifications within the first 30 days
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