Membership Relations and Communications Manager

Troon Golf, L.L.C • Hardeeville, SC

396d • $50,000 - $55,000

About The Position

Riverton Pointe Golf & Country Club is excited to announce the exceptional career opportunity of Member Relations & Communications Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The role involves providing member relations services, reception, communications, website development and upkeep, newsletters and booklet developments, and Club event planning and execution for the betterment of the Club experience.

Requirements

• Associates Degree (AA) or equivalent from two year college, Business & Marketing preferred.
• Knowledge of Microsoft Office applications, excel worksheets and willingness to be trained to manage the Club Members.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher), Club Essentials, Canva, Facebook, Instagram and YouTube.
• Extremely organized with the ability to manage multiple events in advance as well as the day to day operations of the Membership Services Desk.

Responsibilities

• Maintains and develops relationships with current members to encourage club participation in events, socials and daily enhancements.
• Attends member functions and weekly social engagements that members frequent.
• Offers solutions and suggestions to membership complaints, issues, facility challenges and overall ways to better enhance service, a hospitality culture and the Club culture.
• Communicates effectively with management and associates to increase knowledge of membership goals, membership satisfaction and membership retention.
• Composes membership correspondence including Club announcements, upkeep of the digital presentation boards, bi-weekly member communications, member newsletter and reports.
• Initiates new member onboarding processing, inclusive of welcome letters, information on website access, online bookings and introduction to the Ambassador Committee.
• Assists with marketing and mailing promotions for Club events and new member incentives.
• Prepares and distributes various Club mailings inclusive of Club announcements and newsletters.
• Answers member and prospective member questions with accuracy and efficiency.
• Maintains website updates, communication tools, event postings and registrations on a daily and weekly basis as needed.
• Orders and maintains membership service office supplies.
• Performs various administrative and management duties during Club events.
• Maintains complete understanding of the membership categories rules and regulations, with specific emphasis on the sponsored guest.
• Assists in the preparation of the monthly membership reports for the department.
• Supervises and trains up to two service associates on sponsored guest pass production, event registration, and administrative skills required for the service desk functions.
• Plans, schedules and coordinates the Club events with the Sales & Catering teams to meet financial requirements according to budget plan.
• Assists in setting up events as needed.
• Prepares Banque & Events (BOE) documents for Golf & F&B team.

Benefits

• Full Time Year Round.
• Position Salary: $50,000 - $55,000 / annually.
• Employment Benefits as provided by HR in offer letter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees