Membership Relations Advisor

SENIOR FRIENDSHIP CENTERS INC•Sarasota, FL

14h•Onsite

About The Position

The Senior Friendship Center has an opening for Membership Relations Advisor Do you love connecting with people, building relationships, and sharing programs that truly make a difference? Senior Friendship Centers is seeking a Membership Relations Advisor who is energized by social engagement and helping older adults discover all that our Senior Center has to offer. The Membership Relations Advisor primary role is growing and sustaining our Senior Center community. This position focuses on increasing memberships, supporting renewals, and promoting the senior center programs. Working closely with the Senior Center Manager, this role helps expand awareness, build partnerships, and strengthen memberships. We’re looking for an individual who truly lives out our core values of compassion, respect, integrity, and collaboration. The Membership Relations Advisor needs a strong customer service and communications background, excellent relationship-building skills, and maintains an organized work environment. We’re looking for a relationship builder who can confidently share the value of our programs while listening and creating meaningful connections. Bilingual in Spanish and English is a plus. The Membership Relations Advisor is a Monday-Friday, Full-time position working around 40-hours. Full-time benefits include generous PTO and holidays, health/vision/dental plans, a 403(b) match, and working for a recently recognized Top Workplace. Make a positive impact on the lives of seniors in our community every day. Apply today!

Requirements

Excellent customer service and interpersonal skills.
Ability to effectively and professionally communicate with the public in person, via email, on the phone, and through group presentations.
Strong persuasive and sales skills, with the ability to positively influence and engage others.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong verbal and written communication skills.
Ability to prioritize tasks and adapt to the needs of the organization.
Ability to interact professionally with all staff, clients, diners, volunteers, and community partners.
Must be friendly, flexible, able to handle challenges, and able to work with limited supervision.
Associate degree preferred; An equivalent combination of training and experience, which provides the requisite knowledge, ability, and skills to perform the essential functions of the job, will be considered.
Previous experience in sales, marketing, or event planning strongly preferred.
Basic computer proficiency required, including familiarity with Microsoft Office applications such as Outlook, Excel, Word, and PowerPoint.
Willingness and ability to learn new technology and equipment used in the center, including digital music systems, tablets, and smart devices.
Must have reliable transportation.
A valid driver’s license and proof of insurance are required for all work-related travel.
Satisfactory clearance of a fingerprint-based, level II background screening and pre-employment substance abuse testing is required.
Must be authorized to work in the United States.

Nice To Haves

Bilingual preferred (English/Spanish).
Experience in a fitness center, adult day program, senior center, or assisted living environment is a plus.

Responsibilities

Actively promote and market the Senior Center to increase new memberships through outreach events, community engagement, and collaboration with the marketing team.
Convert trial or 7-day passes into full memberships, maintaining a close ratio of at least 7 out of 10.
Support the marketing and communications strategy by assisting with flyers, digital content, phone outreach, and follow-up communication with prospective members.
Represent the Senior Center at internal and external events to engage potential members and promote programs.
Generate and manage reports for expiring memberships; follow up with members to encourage renewals in a timely manner.
Collect membership payments and process transactions using the center’s credit card system.
Ensure accurate record-keeping, data entry, and maintenance of membership information in the database.
Initiate and cultivate relationships with community partners and organizations to foster collaboration and enhance member engagement.
Participate in the setup and promotion of special events and holiday activities, including assistance with decorations and themed displays.
Attend major center events and occasional after-hours functions to network and market membership opportunities.
Understand and maintain knowledge of day-to-day senior center operations to effectively step in when needed.
Provide backup support to the Senior Center Manager and Senior Center Coordinator during emergencies, ensuring continuity of programs, staff oversight, and member services.
Attend staff meetings, training, and seminars as required.
Must comply with all Senior Friendship Centers personnel policies.
Must protect the safety and health of staff, volunteers, participants, and others by observing and following the organization’s safety and incident policies.
Report any incident of abuse or neglect as mandated by the state guidelines.