Membership Programs Coordinator

Los Angeles County Museum of Art (LACMA) • Los Angeles, CA

38d • $25 - $28 • Onsite

About The Position

Reporting to the to the Director, Membership, the Membership Programs Coordinator is responsible for overseeing the implementation of member programming, including recurring core member events (monthly after-hours gallery access, exhibition previews, curator lectures, gallery tours, films, member receptions) as well as special events, both on-site and virtual. The position is responsible for scheduling events; coordinating planning meetings; processing invoices and tracking expenses; reporting event attendance and engagement; and working closely with museum partners and vendors for marketing and executing events.

Requirements

• Bachelor's degree in Business, Communications, or Art History and/or equivalent work experience
• Minimum 3 years of programming, events, and stewardship experience, with a demonstrated knowledge of non-profit business practices, and a proven ability to provide effective, friendly, and outstanding customer service
• Must operate with a strong attention to detail using strong organizational skills with ability to collaboratively and collegially work with other departments and vendors
• Availability to work occasional nights and weekends as needed for member events.

Responsibilities

• Leads the implementation of member programming, overseeing all aspects of events and communications designed to attract, engage, steward, and retain members, from recurring member programs to special events
• Oversees membership calendar dates and holds including timely updates
• Attends weekly scheduling meeting and provides membership program update to colleague departments
• Coordinates with museum staff and vendors to set-up and break-down on-site events
• Creates and distributes event flow and timeline to colleague departments
• Possesses excellent writing skills to create engaging copy highlighting exclusive member benefits, events, and other museum programming
• Collaborates with Membership Marketing team on member benefits and member programming communications.
• Works with vendors to create necessary promotional materials and campaigns while maintaining quality work.
• Collaborates with internal staff from a variety of departments, including but not limited to Graphics, Public Programming, Education, Marketing, Communications, Development, Security, Visitor Services and others
• Works closely with Visitor Services and Membership Services staff to coordinate and produce collateral/materials and training to support member events (e.g. tickets, event RSVPs)
• Liaises as needed with museum volunteers to provide support for member programming
• Supports efforts to communicate member benefits that will inspire members to visit the museum more often and take advantage of their membership
• Tracks and reports attendance, engagement and other KPIs as defined by leadership
• Performs other duties or special projects as assigned

Benefits

• The expected hourly rate for this Los Angeles, CA based position is $25.00 - $28.00 subject to change, and the position is eligible for LACMA's comprehensive benefits package, including pension plan.
• LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Museums, Historical Sites, and Similar Institutions
• Number of Employees: 501-1,000 employees