Membership Manager

About the position

Reporting to the Senior Director of Membership & Community, the Membership Manager will oversee membership operations in alignment with ASQ's global membership strategy. This role will primarily focus on driving member acquisition, retention, and satisfaction, ensuring a seamless and high-quality member experience that fosters positive retention rates. The Membership Manager will also manage a team of 1-3 direct reports, providing guidance and support to ensure their team's success in meeting organizational and membership goals. The ideal candidate will have proven experience in a membership organization, exceptional communication skills, and the ability to build strong, meaningful relationships with members, volunteers, and key stakeholders.

Responsibilities

• Responsible for managing a team of 1-3 direct reports.
• Manages the membership retention initiatives, including renewals, on-boarding, and engagement.
• Partners with marketing team to develop and implement effective marketing strategies to increase membership.
• Oversees, communicates, and markets membership benefits and opportunities, including the Career Center and the Awards & Medals program, to enhance member engagement and value.
• Manages the member lifecycle stages including assessing and researching member needs, identifying and evaluating ASQ member opportunities, and suggesting new member models and benefits.
• Manages the standard operating procedures (SOP's) for all membership renewal and administration functions.
• Drives member engagement before, during, and after events-both virtual and in person-through strategic communication, marketing, and outreach efforts.
• Participates in the administration of the New Member Orientation process and 12-month onboarding campaign.
• Proactively collaborates with other workgroups to understand opportunities and create value propositions supporting member acquisition and retention.
• Oversees the maintenance of and is accountable for the accuracy of the membership database, including data analysis of member patterns, tenure, and activities.
• Responsible for administering and enforcing membership objectives, policies, or standards.
• Partners with Customer Care to develop scripts and procedures to support customer care in fielding in-bound member inquiries and ensuring a positive member experience.
• Adheres to ASQ Competencies: Trust, Accountability, Collaboration and Transparency.
• Performs all other duties as assigned.

Requirements

• A bachelor's degree.
• A minimum of 5 years' experience working in an individual membership non-profit, or other membership-based organization that was focused on fostering a sense of community and engagement.
• A Minimum of 2 years of experience working with an Association Management System (AMS).
• Minimum of 1 year of people management experience.
• Or an equivalent combination.
• Must be able to comply with attendance and timeliness policies.

Benefits

• Competitive base pay.
• Outstanding benefits.
• Opportunities for learning and growth.
• Programs to help you plan for the future.
• Perks that inspire your downtime.
• Benefits of ASQ membership.
• ASQ-sponsored training.
• Opportunities to achieve professional designations and certifications.
• Performance management and coaching.
• Tuition reimbursement.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health savings accounts.
• Flexible spending accounts.
• Fun and rewarding wellness program.
• Access to Avenue MKE Fitness Center and Pickleball Courts.
• Retirement savings program.
• Disability income plan.
• Life insurance, Accident, & Critical Illness insurance.
• Healthy work/life balance and flexible work schedules.
• Positive, collaborative, team-oriented environment.
• One-week winter break every December, in addition to accrued paid time off and other paid holidays.
• Regular coffee socials, peer to peer recognition, and more!