Membership Manager

Soho House & Co. • Miami, FL

81d

About The Position

The Membership Manager supports the Head of Membership in all aspects of member management, focusing on new member introductions, behaviour monitoring and handling, retention monitoring, and Committee activity. This role is hands-on and administrative, requiring strong organisational skills and attention to detail to keep all membership-related processes running smoothly. The Membership Manager will also be a key point of contact for members, ensuring timely follow-ups on any issues and helping maintain member satisfaction. They will attend Membership Committee meetings and assist in the preparation of applications for review.

Requirements

• Strong organisational skills and attention to detail.
• Experience with Salesforce or similar CRM systems.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Experience in member relations or customer service.

Nice To Haves

• Experience in a membership-based organization.
• Familiarity with event planning and execution.
• Knowledge of retention strategies and member engagement techniques.

Responsibilities

• Maintain and manage the House’s member introduction calendar, ensuring all new members are properly introduced to the House, its community, and facilities.
• In partnership with Member Relations, host and lead member introductions, ensuring that all members have a warm and personal welcome and they understand our rules and values.
• Ensure accurate recording of attendance on Salesforce, following up with campaigns to ensure that all members attend.
• Monitor and record member behaviour, keeping detailed logs on Salesforce for future reference and updating on action has been taken.
• Flag behaviour-related issues to the Head of Membership and ensure appropriate and timely follow-ups are carried out.
• Support in ensuring all members adhere to the House rules, maintaining the standards and values of the community.
• Monitor member engagement and satisfaction, gathering feedback from members and replying to the feedback emails.
• Assist in executing strategies to enhance member retention, understanding retention rates and taking action when needed.
• Play an active role in addressing member concerns and issues through feedback emails, keeping detailed records on SF and lead on follow-up actions.
• Plan and draft the monthly member outreach email, gathering information from Operations and Events teams.
• Prepare membership applications ahead of approval, ensuring any applications missing proposers have been contacted.
• Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership.
• Maintain accurate and up-to-date member records on Salesforce and other systems.
• Assist the Head of Membership with the preparation of reports and presentations on membership performance.
• Monitor key metrics related to member satisfaction, attendance at events, and retention.

Benefits

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full- Time Employees have sick day's + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees