Membership Manager

One Life Fitness - Chesapeake, VA

Full-time - Entry Level

Chesapeake, VA

Amusement, Gambling, and Recreation Industries

About the position

The Membership Manager is responsible for retaining current members and driving new membership sales to exceed company goals. This role requires knowledge of company services and industry trends, as well as the ability to manage staff and operations in the absence of higher management. The Membership Manager is expected to deliver exceptional service to members and contribute to the overall success of the club.

Responsibilities

• Deliver the ultimate fitness experience to every member, every time
• Recruit and retain new club members
• Attain membership sales and revenue goals
• Recruit, hire, mentor, discipline, and manage staff in any assigned department
• Create and manage monthly or weekly schedule for assigned department
• Implement all department standard operating procedures
• Meet, greet, and work the floor during select times
• Serve as Manager on Duty as assigned
• Respond to membership inquiries and schedule appointments daily
• Acquire point of sale referrals from every new member
• Conduct tours for scheduled appointments and prospects
• Complete all membership paperwork and daily reports in an accurate and timely manner
• Generate leads through in-club marketing and businesses within the community
• Send thank-you notes and guest passes to new members within 48 hours of joining
• Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs
• Track leads, appointments, and prospect interests in appropriate systems
• Market club to organizations and corporations
• Attend all required meetings and trainings
• Participate in continuing education to boost personal performance
• Respond to all member questions or concerns within 48 hours
• Coordinate staff meetings for assigned department on a regular basis
• Communicate club activities and procedures to assigned department staff
• Track all point-of-sale interactions with members for successful completion
• Create employee schedules and track time and attendance of all employees within assigned department
• Verify and approve department payroll bi-monthly for assigned department
• Review and manage assigned department expenses and oversee budget compliance
• Maintain personnel files for all assigned department staff
• Track inventory, order and restock items, and optimize inventory systems
• Promote sale of pro shop items, drinks, and supplements
• Oversee and coordinate assigned department tasks including vendor scheduling, charity donations, deposits, member giveaways, and additional tasks delegated by the General Manager or Assistant General Manager as needed
• Assist in day-to-day club operations as part of the management team
• Understand and follow employee standards of conduct and ethics
• Uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned

Requirements

• High school diploma or GED
• Two years of experience in sales preferred
• CPR/AED Certification required
• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Willingness to work flexible hours
• Demonstrated selling skills, including cross-selling and upselling
• Ability to work with money
• Basic computer skills (MS Office, email, MS Windows)

Benefits

• 401(k)
• Continuing education credits
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance