Membership Manager

Society of Critical Care Medicine • Mount Prospect, IL

98d • $75,000 - $85,000

About The Position

The primary purpose of this position is to manage and implement membership engagement, retention, and community-building initiatives, contributing to the strategic objectives of SCCM’s member experience and career development goals.

Requirements

• Bachelor’s degree in marketing, communications, nonprofit management, or a related field.
• Minimum five years’ experience in membership, program coordination, or association operations.
• Excellent communication, writing, editing, and project management skills.
• Proven ability to manage multiple projects simultaneously with strong attention to detail.
• Experience supporting international membership or global audiences a plus.
• Proficiency in membership databases, email platforms, and virtual meeting tools.
• Familiarity with mentorship programs or member engagement best practices a plus.
• Strong working knowledge of data analytics, performance metrics, and outcome-based decision-making.
• Experience with Canva, Microsoft Dynamics (CRM and Marketing Suite), and Microsoft Office Suite preferred.

Responsibilities

• Develops and implements campaigns to support member acquisition, onboarding, renewal, and reengagement.
• Coordinates with marketing and communications team to deliver segmented and targeted outreach across channels.
• Creates and maintains content for member-facing communications, including email campaigns, newsletters, and spotlights.
• Tracks campaign performance and engagement trends to inform strategy and continuous improvement.
• Coordinates the planning and delivery of member-focused programs, including annual Congress benefits and member recognition efforts.
• Provides program management support, including logistics, participant communication, and vendor coordination where applicable.
• Collects feedback and engagement data to evaluate and refine program offerings.
• Maintains accurate membership records in coordination with IT and customer service.
• Supports the development of dashboards and reports on membership trends, program participation, and campaign results.
• Assists in reviewing membership benefits and pricing to support value assessment and strategic planning.
• Collaborates with internal stakeholders to ensure that membership data informs organizational planning and outreach.
• Works collaboratively with teams across marketing, communication, governance, education, and other departments.
• Performs other functions as required to carry out the SCCM mission and goals.

Benefits

• Generous Paid Time Off: Take advantage of paid vacation and 12 paid holidays each year, plus a summer hours program for that perfect work-life balance.
• Comprehensive Benefits: Enjoy medical, dental, short- and long-term disability, and life insurance coverage to keep you and your family protected.
• Paid Parental Leave: Take the time you need to bond with your new addition to the family.
• Matching 401(K): We invest in your future with a 401(K) matching program to help you save for retirement.
• Educational Assistance: Continue learning and growing with educational assistance—we’re invested in your personal and professional development.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees