Membership Manager

88 Tactical•Omaha, NE

36d

About The Position

Membership Manager About 88 Tactical 88 Tactical is a multifaceted training and recreation facility offering firearms instruction, self-defense programs, youth courses, fitness, dining, events, and a strong, community-focused membership culture. Our state-of-the-art campus includes public and private shooting lanes, fully equipped classrooms, event and meeting spaces, an on-site pro shop, a 24/7 fitness center, an exclusive member restaurant with a full bar and patio, a rappelling tower, and additional specialized training areas. We are known for delivering industry-leading training and an elevated member experience in a safe, welcoming, and professional environment. Position Overview The Membership Manager plays a key role in shaping the member experience at 88 Tactical. This position is responsible for overseeing all membership operations, driving member growth and retention, leading the Membership Team, and ensuring every member receives exceptional service from initial contact through their full membership lifecycle. The ideal candidate is service-driven, organized, personable, and thrives in a fast-paced environment with a strong focus on hospitality, communication, and relationship-building.

Requirements

2+ years of experience in membership management, hospitality, sales, customer service, or related field.
Strong interpersonal and communication skills; comfortable interacting with diverse groups.
Proven ability to build relationships, handle sensitive conversations, and deliver exceptional service.
Solid organizational skills with the ability to multitask in a high-traffic environment.
Experience with CRM, POS, or member-management systems preferred.
Leadership or supervisory experience is a plus.
A proactive, solution-oriented mindset with a high level of professionalism.
Must be able to work a flexible schedule, including evenings and weekends, as needed.

Nice To Haves

Experience with CRM, POS, or member-management systems preferred.
Leadership or supervisory experience is a plus.

Responsibilities

Manage day-to-day membership operations, processes, and member inquiries.
Lead membership sales efforts, including tours, presentations, and follow-up communication.
Maintain a deep understanding of membership tiers, benefits, pricing, and club amenities.
Collaborate with Marketing on promotions, outreach campaigns, and community engagement.
Track membership metrics, trends, and reporting; recommend improvements based on data.
Build strong relationships with prospective and current members.
Ensure a high-quality onboarding experience for all new members.
Handle escalated concerns or service issues with professionalism and care.
Create and maintain programs to support member engagement, satisfaction, and retention.
Work closely with department managers to coordinate member events, classes, and experiences.
Supervise and support the Membership Consultants and Guest Services team.
Provide coaching, training, and performance feedback.
Partner with operations, training, food & beverage, and events teams to ensure seamless member service.
Uphold company values, service standards, and brand expectations.