Membership Manager

Midtown Athletic Clubs•Rochester, NY

33d•$60 - $75

About The Position

The Membership Manager at our Rochester, NY athletic club is a hands-on leader responsible for driving membership growth and shaping a healthy, high-performing sales culture within the club. This role is about more than hitting numbers, it’s about creating an environment where the team thrives through autonomy, mastery, and purpose, and where every prospective member feels valued and inspired.

Requirements

Proven experience in membership sales leadership, preferably in luxury fitness, hospitality, or lifestyle brands.
Strong track record of driving acquisition and retention through strategic planning and team development.
Exceptional leadership, communication, and coaching skills that inspire trust and accountability.
Analytical mindset with proficiency in HubSpot systems and data-driven decision-making.

Responsibilities

Sales Leadership & Strategy Own the execution of membership sales strategy for Midtown Athletic Club, balancing performance goals with Midtown’s member-centric values.
Set clear, inspiring standards for success, focusing on consultative selling and long-term relationships, not just transactions.
Use data as a clear guide, not a pressure point, leveraging analytics to inform decisions while preserving a human-centered approach.
Culture & Team Development Build a healthy sales culture rooted in purpose-driven performance, where the team understands the why behind Midtown’s mission, and you understand the team’s why.
Empower autonomy within clear frameworks, giving team members freedom to innovate while maintaining accountability for results.
Create pathways for mastery through continuous learning, coaching, and skill development beyond closing sales, emphasizing emotional intelligence and member experience.
Celebrate progress, not just outcomes, recognizing behaviors that align with Midtown’s values of better than yesterday, win together, glass half-full, passionate about helping others, and kind.
Member Experience & Retention Partner with Club Operations and Marketing to ensure onboarding and engagement strategies deliver exceptional experiences.
Drive initiatives that deepen member loyalty and increase retention through personalized, high-touch enrollment experiences.
Data-Informed, Human-Centered Leadership Utilize HubSpot and analytics tools to track performance and forecast trends without losing sight of the human element.
Collaborate with Marketing to optimize lead generation and conversion through digital and in-club channels.