Membership Manager

Alternative HR•Allentown, PA

13d

About The Position

Associated Builders and Contractors of Eastern Pennsylvania is seeking to add a Membership Manager to their team. Position Summary The Membership Manager is responsible for achieving ABC Eastern PA Chapter membership goals in the 5-County Philadelphia and suburban region with a specific focus on commercial construction companies (general contractors and sub/specialty contractors), suppliers, and professional service firms that support the commercial construction industry. The Membership Manager will support other business operations outside his/her direct responsibility including marketing and communications, committee management, apprenticeships, workforce development, events, safety training, and management education. Essential Functions Primary duties include member recruiting, retention, onboarding, engagement, and support. Work collaboratively with ABC Eastern PA staff and volunteers to execute duties and serve members and advance the mission. Help establish and directly achieve membership goals including growing overall membership, retention of members, and recruitment of new members. Establish and grow strong professional relationships with members. Work collaboratively with staff colleagues to conduct thorough and consistent onboarding of new members, including conducting new member orientation meetings and encouraging engagement in Chapter programs and committees. Meet regularly with prospective members and existing members in person at facilities and worksites. Utilize market data to systematically prospect for new members and grow the Chapter’s membership market share. Serve as point of contact for individual members in the assigned region seeking information or assistance on Chapter programs and services. Perform member services including the union Rapid Response Toolkit. Liaison with the Chapter’s legal counsel to support member needs. Become familiar with issues facing the construction industry that are important to members. Identify member needs and work collaboratively with staff colleagues to create solutions for those needs, adding value to membership. Perform timely and accurate entry, maintenance, invoicing, and reporting of membership data in the ABC National Chapter Access Database (CHAD) association management system. Provide regular reports. Attend ABC National Sales Trainings and work with National ABC staff to implement successful sales strategies. Utilize the skills and methods taught at ABC National Sales Trainings (based on Sandler Sales Method). Attend industry-related trade shows, business group functions and mixers, conferences, and other events on a regular basis for the recruitment of contractors. Work with Events staff to facilitate planning and execution of regional events. Identify opportunities to improve events and enhance member satisfaction. Expand member engagement in regional networking and business-to-business events. Attend all regional events. Represent the Chapter and make presentations. Support solicitation of sponsorship for Chapter events throughout the year. Attend ABC Chapter, state, and national events, such as the ABC “ONE” conference, as required. Oversee operations of assigned volunteer committees. Expand member engagement in the Philadelphia Regional Council. Support development and maintenance of regional resources such as the construction handbook. Interact regularly with Chapter volunteer leadership, including members of the Board of Directors, to solicit membership referrals, facilitate introductions, and follow-up with communications and recruiting activities. Help develop and disseminate messaging on member benefits and the value of membership via multiple platforms. Support compliance with ABC national branding guidelines. Support creation, publishing, and distribution of the annual Member Directory. Promote the Chapter annual sponsorship program. Support government affairs initiatives in the Philadelphia Region. Promote member participation in STEP and AQC programs. Develop a rapport, support network, and share best practices with counterparts from other ABC Chapters. Actively participate in staff meetings. The above requirements are representative of minimum knowledge, skills, and abilities. To perform this job successfully, the individual will possess the ability and aptitude to perform each duty proficiently.

Requirements

Bachelor’s degree in marketing, communications, public relations, sales or relevant field
Minimum 3 years of experience and demonstrated success in sales or business development
Proven track record of setting and meeting/exceeding sales goals
Familiarity with the commercial and industrial construction industry
Exceptional written and verbal communication skills with the ability to communicate effectively with diverse stakeholders, including staff, volunteers, funders, community partners, board members and elected officials
Strong computer skills including word processing, database management, electronic mail, spreadsheets, etc
Demonstrates the highest level of personal and ethical standards
Possess the ability to interface effectively and collaboratively with cross-functional staff and volunteer leaders
Commitment to ABC Eastern PA’s mission and the Merit Shop philosophy are essential
Reliable transportation
Works out of our Allentown Office (also needs to be able to travel to our E. Norriton Office)

Nice To Haves

Nonprofit experience (preferred)

Responsibilities

Member recruiting
Retention
Onboarding
Engagement
Support
Establish and grow strong professional relationships with members
Conduct thorough and consistent onboarding of new members
Meet regularly with prospective members and existing members in person at facilities and worksites
Utilize market data to systematically prospect for new members and grow the Chapter’s membership market share
Serve as point of contact for individual members in the assigned region seeking information or assistance on Chapter programs and services
Perform member services including the union Rapid Response Toolkit
Liaison with the Chapter’s legal counsel to support member needs
Identify member needs and work collaboratively with staff colleagues to create solutions for those needs, adding value to membership
Perform timely and accurate entry, maintenance, invoicing, and reporting of membership data in the ABC National Chapter Access Database (CHAD) association management system
Provide regular reports
Attend ABC National Sales Trainings and work with National ABC staff to implement successful sales strategies
Utilize the skills and methods taught at ABC National Sales Trainings (based on Sandler Sales Method)
Attend industry-related trade shows, business group functions and mixers, conferences, and other events on a regular basis for the recruitment of contractors
Work with Events staff to facilitate planning and execution of regional events
Expand member engagement in regional networking and business-to-business events
Attend all regional events
Represent the Chapter and make presentations
Support solicitation of sponsorship for Chapter events throughout the year
Attend ABC Chapter, state, and national events, such as the ABC “ONE” conference, as required
Oversee operations of assigned volunteer committees
Expand member engagement in the Philadelphia Regional Council
Support development and maintenance of regional resources such as the construction handbook
Interact regularly with Chapter volunteer leadership, including members of the Board of Directors, to solicit membership referrals, facilitate introductions, and follow-up with communications and recruiting activities
Help develop and disseminate messaging on member benefits and the value of membership via multiple platforms
Support compliance with ABC national branding guidelines
Support creation, publishing, and distribution of the annual Member Directory
Promote the Chapter annual sponsorship program
Support government affairs initiatives in the Philadelphia Region
Promote member participation in STEP and AQC programs
Develop a rapport, support network, and share best practices with counterparts from other ABC Chapters
Actively participate in staff meetings