Membership Manager

The Edge Fitness Clubs • West Hartford, CT

73d

About The Position

When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!

Requirements

• Energy & Enthusiasm
• A Passion for Fitness
• Ability to work with a sense of urgency
• Ability to work flexible hours, as necessary during closeouts or end of month
• A 'roll up the sleeves' mentality
• Proven track record of achieving and/or exceeding sales goals
• A University degree or equivalent experience is required.
• 2+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve budgets and objectives in a consumer-facing service-oriented environment.
• Related industry experience required.

Responsibilities

• Ensure your team is at prescribed functional staffing levels and that all team members are executing the full The Edge sales play which ensures success.
• Recruits, interviews, and works with the General Manager to hire new Membership Advisors into the club in partnership with Talent Acquisition team.
• Ensure proper scheduling of membership advisor staff for coverage and maximum production.
• Dedicates the needed time to coach, train and develop each staff member's sales and customer service skills through practice and real play.
• Proactively identify and manage staff performance concerns and gaps on a continuous basis.
• Creates a positive and healthy workplace that fosters collaboration and constant, continual improvement.
• Ensure new members are connected to fitness services and set up for success.
• Bring the company's mission statement 'Member Obsessed Fitness Professionals' to life through member, guest and prospect interactions.
• Hits individual and team ships, sets and guest list expectation.
• Monitors the KPI's to ensure that each of your Membership Advisors achieves or exceeds our membership sales goals and objectives.
• Educates team members for full understanding of daily deliverables and monthly goals.
• Ensure that the required sales activities are being met daily and provide action plans to close any gaps.
• Ensure that the Membership Advisors are building excitement around the tour, creating a great first impression of the club.
• Coaches, teaches, and trains the advisors to develop and improve their sales and customer service skills.
• Continual training around key sales techniques.
• Meets with the management team daily to strategize and plan on how to achieve sales and other related budgets and expectations.
• Participates in daily and weekly staff meetings to assess performance, create a winning plan.
• Corresponds daily with the department heads about the state of the state, communicating any needs or concerns.
• Attend and actively participate in weekly sales meetings with VP of Sales and National Sales Managers.
• Conducts performance reviews of their employees with other club managers and national sales leadership.

Benefits

• FREE Gym membership for you!
• Tiered Health Benefits: Medical, Dental & Vision.
• PTO & Paid Holidays.
• 401k enrollment.
• Discounts on personal training, apparel, shake bar & Edge Kids.
• Team builders, Leadership and Development training.
• Company paid Life insurance ($25k), and Long-Term Disability (LTD) and Employee Assistance Program (EAP).
• Awesome culture and fun work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees