Membership Maintenance Team Member I, Marlborough, MA, Full-Time, On-Site

Digital Federal Credit Union•Marlborough, MA

54d•$21 - $23•Onsite

About The Position

Summary/Objective: Process work pertaining to the Membership Maintenance job responsibilities and assist members and front-line staff with questions pertaining to those processes. Assist the Membership Maintenance team with achieving key performance goals and service level standards. Cross-train on a variety of Deposit Services processes to further support the overall goals of the department and DCU. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Actively contributes to DCU's Success Sharing initiatives and practices. DCU's principles of People Come First, Do the Right Thing, Make a Difference Maintains a high level of professionalism and respect during interactions with both members and colleagues alike Maintains a working knowledge of and adheres to DCU policies and procedures related to the position, as well as all applicable regulations Performs work functions with attention to detail within established timeframes and follows through as needed to complete tasks Meets or exceeds performance goals, including but not limited to service level achievement, timeliness of tasks, quality of work, service quality, and others as assigned Provide phone coverage to assist the Information Center, Branches, various departments, and members. Answer incoming calls to the Membership Maintenance hunt line Process daily work within the service level Answering member requests/ emails Dormancy Flag Removal Report Add/Remove Joint Owner Limited Services Address Changes Reactivate Dormant Accounts Name Change Social Security Number Changes Member Number Change B Notices Compromised Shares and Pins Basic knowledge and ability to assist other departments Deceased Memberships Power Of Attorney Establish and maintain an effective and positive working relationship with coworkers, supervisors, and members. Complete training courses within established guidelines. Adhere to DCU's policies and procedures. Lead by example and always conduct yourself in a professional manner. Perform other job-related duties as assigned or requested. Complies with regulatory compliance and assigned training requirements.

Requirements

Six months to one-year related experience, financial institutions preferred
Prior customer service experience
Basic PC skills

Responsibilities

Process work pertaining to the Membership Maintenance job responsibilities
Assist members and front-line staff with questions pertaining to those processes
Assist the Membership Maintenance team with achieving key performance goals and service level standards
Cross-train on a variety of Deposit Services processes to further support the overall goals of the department and DCU
Actively contributes to DCU's Success Sharing initiatives and practices
Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
Maintains a working knowledge of and adheres to DCU policies and procedures related to the position, as well as all applicable regulations
Performs work functions with attention to detail within established timeframes and follows through as needed to complete tasks
Meets or exceeds performance goals, including but not limited to service level achievement, timeliness of tasks, quality of work, service quality, and others as assigned
Provide phone coverage to assist the Information Center, Branches, various departments, and members
Process daily work within the service level
Establish and maintain an effective and positive working relationship with coworkers, supervisors, and members.
Complete training courses within established guidelines.
Adhere to DCU's policies and procedures.
Perform other job-related duties as assigned or requested.
Complies with regulatory compliance and assigned training requirements.