Membership Lead Associate
About The Position
The Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals. The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.
Requirements
- Must be 18 years of age or older
- Basic computer knowledge and skills preferred, ability to learn new software and new software applications quickly.
- Excellent verbal communication skills preferred
- Cash handling experience preferred
- Enjoy working with and helping people with a friendly and positive demeanor
- Obtain and maintain all additional new hire certifications and trainings within 90 days of hire
Nice To Haves
- Bilingual in Spanish and English is a plus, but not a requirement
Responsibilities
- Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
- Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
- Assists in giving cause-driven facility tours for prospective members.
- Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
- Ensures facility security by scanning members in and checking that their membership is valid before permitting entry.
- Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.
- Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
- Maintains accurate cash, receipt records, and financial operating procedures.
- Understands and properly executes opening and closing procedures.
- Maintains a professional atmosphere and presentation with proper and current signage.
- Always wears approved YGBW apparel and name tag when on duty.
- Ensure compliance with all YGBW policies and standard operating procedures.
- Perform other related duties as assigned.
Benefits
- Free family YMCA membership, including outdoor pools
- Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
- Babysitting while you work (up to 4 hours per day)
- Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
- 12% employer contribution to retirement savings and optional 403B retirement savings plan.
- Employee Assistance Program
- Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
- Career development and paid training
- Unlimited referral bonus beginning at $300
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
