Membership Insurance Coordinator

YMCA • Doylestown, PA

4h • Hybrid

About The Position

We are looking for a Membership Insurance Coordinator to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.

Requirements

• 18+ years of age
• Strong problem-solving orientation and the ability to work effectively as part of a cross-functional team
• Data entry skills with a focus on completeness, efficiency & accuracy
• Excellent customer service background and commitment to creating an outstanding member experience.
• Working knowledge of MS Office programs and experience entering data into computer systems
• Strong typing and computer system navigation skills
• Excellent interpersonal, verbal, written, and organizational skills
• Strong communication skills including experience in writing, answering phone calls and speaking

Responsibilities

• Provides sufficient answers and solutions to all member queries, contributing to member retention
• Maintain current knowledge of YMCA membership, program and child care offerings and be able to present accurate membership information to potential and existing members
• Maintain working knowledge of River Crossing YMCA Financial Assistance, 3rd Party Subsidy (i.e.: Insurance, ELRC) and similar support programs
• Handle member conflicts respectfully and professionally
• Contribute and implement innovative ideas to improve member experience and registration operations
• Assist membership applicants with insurance information updates
• Follow-up with applicants for corrections of incomplete records
• Review for completion all insurance setup in Daxko Operations
• Maintain an acceptable quality standard
• Provide prompt, accurate and courteous assistance to the member
• Ability to work independently and have strong analytical, problem solving, decision making, and organizational skills
• Strong computer skills, including general knowledge of Microsoft Excel and Google Suite

Benefits

• Free YMCA membership - access to all branches!
• Sweet discounts on child care and summer camp programs
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 6 paid holidays throughout the year
• Planning for your future? Ask us how we do it at the Y- it's awesome!
• Supplemental insurance benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees