Membership & Growth Manager
About The Position
The Pet Sustainability Coalition (PSC) accelerates environmental and social sustainability in the pet industry through education, tools, project support, and collaboration. We work closely with 200+ global brands, manufacturers, suppliers, and retailers to help them identify sustainability opportunities that drive growth and business resilience. PSC’s programs and awards are highly regarded across the pet industry and span areas such as sustainable packaging, sustainable ingredient sourcing, ESG strategy, and impact reporting. We believe sustainability should be practical, credible, and good for business. PSC is seeking a detail-oriented, collaborative, and purpose-driven Membership and Growth Manager to support our Member Services and Growth team. This role is ideal for an early-career professional who is interested in building experience across account management, sales operations, and member engagement within a mission-driven organization. This position will play a key supporting role in managing member relationships, maintaining CRM data, supporting sales pipeline development, and coordinating with the marketing team. The Coordinator will also manage a small portfolio of approximately 30 members, ensuring consistent engagement and value delivery.
Requirements
- Bachelor’s degree or equivalent experience
- 2–3 years of professional experience in customer support, sales support, account coordination, or a related role
- Strong organizational skills and attention to detail
- Clear written and verbal communication skills
- Ability to manage multiple tasks and priorities simultaneously
- Comfort working with data and systems, including CRM tools. HubSpot experience is a plus.
- A collaborative mindset and willingness to support across functions
- Interest in sustainability and desire to contribute to meaningful work
Nice To Haves
- Experience with HubSpot or similar CRM systems
- Familiarity with project management tools such as Asana
- Exposure to sales, marketing, or customer success environments
- Experience or interest in the pet industry or sustainability space
Responsibilities
- Manage a portfolio of ~30 member companies, supporting engagement and satisfaction
- Assist with onboarding new members, ensuring a smooth and organized experience
- Monitor member engagement and flag risks or opportunities to senior team members
- Respond to member inquiries and support issue resolution in a timely manner
- Help ensure members are aware of and utilizing available benefits
- Work closely with member services, sales, and marketing teams to ensure a cohesive member experience
- Provide feedback from members and prospects to inform program improvements
- Support pipeline development through research, lead tracking, and CRM updates
- Assist in outreach efforts, including follow-ups and scheduling meetings
- Maintain accurate and up-to-date records in HubSpot (or similar CRM)
- Prepare materials and coordinate logistics for sales conversations and proposals
- Identify early signals for upsell or cross-sell opportunities and share with the team
- Collaborate with the marketing team to align outreach and campaigns with sales priorities
- Support execution of member communications, campaigns, and events
- Help track campaign performance and member engagement metrics
- Ensure consistent messaging and follow-up between marketing and member services
- Maintain clean and organized member and prospect data in internal systems
- Track key engagement and pipeline metrics
- Support reporting needs for member services and sales activities
- Assist in improving internal processes and documentation
Benefits
- 100% employer paid medical premiums + 50% employer paid dental & vision options
- 401(k) with a 4% Employer Match
- Unlimited PTO (max of 4 weeks unless all KPIs are on track and manager approves)
- Plus 13-17 additional office closures for holidays, including the week between Christmas through New Year’s
- Plus Bereavement Leave and Paid Volunteer Time Off
- Employer Paid Parental Leave (3 months at 100% salary, 4 months at 75% salary)
- $600 Annual Wellness Stipend
- Life insurance
- Flexible hybrid work schedule, with up to 6 weeks fully remote per year
- Other employee assistance programs (financial counseling, legal support) through Insperity
- Discounts on outdoor gear, pet goods & more
- Pet-Friendly Office!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
