Membership Growth Consultant

ChenMed

90d • $37,387 - $53,411

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners, and senior-focused businesses to enroll new patients to ChenMed. The MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events.

Requirements

• High School Diploma or GED required.
• Bachelor's degree in Marketing, Business Administration or a related field preferred.
• A minimum of 2 years of successful sales experience is required.
• Working with seniors is a plus, as is a general understanding of Medicare Advantage.
• A minimum of 2 years of business-to-business experience or equivalent management experience preferred.
• Relevant sales experience with establishing and maintaining relationships with business/vendor partners.
• Experience in telesales to input sales data into a computer while on the telephone with a customer.
• Possession and maintenance of a current, valid Driver’s License.

Nice To Haves

• Bilingual is a plus.
• Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment.
• Excellent interpersonal and problem-solving skills.
• Positive attitude and the ability to attract patients with a warm, gentle disposition.

Responsibilities

• Nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
• Meet with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
• Plan, coordinate and execute local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach ideal patients.
• Cultivate strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers.
• Partner with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.
• Schedule one-on-one sales meetings and referral relationships with Plan agents, independent brokers and the senior community.
• Manage vendors related to event planning and negotiate contracts with venues.
• Ensure insurance agents and/or brokers are invited to community events.
• Learn to use marketing and sales tools to identify solutions and sell to new customers.
• Maintain up-to-date client information in designated CRM tool (i.e., SalesForce).
• Utilize CRM tool to document interactions with clients and ensure effective management of leads.
• Provide monthly activity calendar reflecting community access points and new tabletop venues.
• Create penetration plans and initiatives in key target markets and channels.
• Recover dormant customers via sales tools and marketing campaigns.
• Drive new member growth by educating potential patients on our value proposition and healthcare model.
• Deliver prescribed presentations in front of large audiences.
• Develop distribution channels to support new patient enrollment growth.
• Use all sales tools provided to ensure efficiency and collection of pertinent data.
• Partner with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.
• Build trusting relationships with brokers/insurance agents/case workers/third party vendors.
• Develop and execute specific broker and partner strategies and plans.
• Engage with new patients through and beyond their first appointment.
• Maintain relationships with enrolled patients to positively impact retention.
• Help address and resolve customer complaints and issues as required.

Benefits

• Great compensation.
• Comprehensive benefits.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees