Membership Golf Concierge - Full Time

Trump Hotel Collection • Doral, FL

136d

About The Position

As the Membership Concierge, you will ensure that each golf member is provided a warm welcome and sense of genuine care when entering the golf/membership area within the golf operation. This position would ensure that each golf member is fully aware of the golf sequence of service and provide any number of services to assist them along in the process.

Requirements

• High School graduate or equivalent required.
• Previous experience at a like hotel or golf club preferred.

Nice To Haves

• College degree preferred.

Responsibilities

• Display a professional appearance and attitude, and remain courteous to members at all times.
• Conduct daily walk through of membership clubhouse to ensure all standards are met including organization and overall cleanliness.
• Daily organization and maximization of tee sheet for member designated course.
• Perform efficiently and effectively the opening and closing membership procedures daily to ensure a well maintained and professional membership operation.
• Provide a warm welcome to golf members and guests who are entering the member clubhouse and immediately inquire as to how we can offer assistance or support.
• A complete 360 degree awareness of member activity is required to ensure members are provided warm welcome as they are entering the membership clubhouse.
• Build rapport with golf members when time permits by inquiring about their day and informing them of the clubs golf tournaments/groups, activities and offerings.
• Provide member registration service at the membership check in counter by confirming their reservation, course, and time.
• Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and assisting with their desired next steps.
• Coordinate with the Golf Services team the members golf bag location and set up to expedite the process.
• Manage the tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience.
• Partner with the starter from each golf course to update daily any day of tee time additions, changes, or cancellations.
• Maintain cleanliness of the inside and surrounding membership clubhouse area to include patio, ceiling tiles, windows, mirrors, membership counter, and designated floor space.
• Assist in establishing all systems, policies and procedures for sales, contracts and tracking of Membership business.
• Maintain the highest ethical standards while representing the Resort.
• Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience.
• Assist members in making room reservations, spa appointments, dining reservations, cabanas reservations, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 251-500 employees