MEMBERSHIP FRONT DESK
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About The Position
The Membership Assistant position at Fisher Island Club is a full-time role that requires a hospitality professional with a passion for exceeding member expectations. This upscale resort, accessible only by ferryboat or private yacht, offers a unique environment characterized by its luxurious amenities and breathtaking views. The Membership Assistant will play a crucial role in building long-term relationships with club members, ensuring their needs are met, and contributing to the overall success of the club's operations. The position involves a variety of administrative and sales support tasks related to membership, including maintaining membership files, assisting with member communications, and leading member engagement initiatives. In the absence of the Membership Director, the Membership Assistant will also meet with prospective members, provide tours of the club, and address any inquiries or concerns they may have. The Membership Assistant is expected to embody the club's core values of integrity, fairness, and honesty in all interactions with members, guests, and staff. This role requires a proactive approach to problem-solving, ensuring that member issues are addressed promptly and effectively. The ideal candidate will have a strong understanding of the club's services, events, and amenities, allowing them to provide accurate information and enhance the member experience. Additionally, the Membership Assistant will be responsible for maintaining the membership database, updating event paperwork, and assisting with various administrative tasks as needed. This position is integral to fostering a sense of community among members and ensuring that the club operates at the highest standards of service.
