Membership Experience Staff

YMCA of Greater Cincinnati • Cincinnati, OH

1d • Onsite

About The Position

At the YMCA, we believe in strengthening community through youth development, healthy living, and social responsibility. Central Parkway YMCA is more than a fitness facility — we’re a place where people achieve goals, build lifelong relationships, and feel a deep sense of belonging. The Central Parkway YMCA has immediate openings for Membership Experience Staff. You’ll play a vital role in creating a positive first impression for members and guests. This position focuses on delivering exceptional customer service, assisting with memberships, and contributing to an inclusive, supportive YMCA environment.

Requirements

• Excellent customer service and communication skills
• Friendly, approachable, and team-oriented
• Highly organized and detail-focused
• Ability to multitask in a fast-paced environment

Nice To Haves

• Previous customer service experience preferred but not required

Responsibilities

• Greet members and guests with warmth and professionalism
• Provide information on YMCA memberships, programs, and services
• Process new memberships and update member records
• Promote a welcoming environment aligned with YMCA values
• Support the daily operations of the Welcome Center
• Respond promptly and effectively to member inquiries and concerns

Benefits

• A supportive, mission-driven work environment
• Opportunities for professional development and internal promotion
• A chance to make a difference in your community
• Complimentary YMCA membership

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed