Membership Experience Manager

BallenIsles Country Club

37d•$55,000

About The Position

Oldfield Club is seeking a Membership Experience Manager! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Requirements

Strong organization, follow through, and attention to detail
Excellent customer service and interpersonal skills with discretion and good judgment
Clear communication skills
Ability to manage multiple priorities in a high-volume environment
Relationship management skills with vendors and community partners
Proficiency in Microsoft Office and related systems
Private club, hospitality, or high touch service experience required
Prolonged standing and active movement
Ability to lift up to 15 pounds as needed

Responsibilities

Manage and grow member programs including birthdays, new pups, new mini members, milestones, and other member efforts
Run the birthday program, including weekly planning and delivery of treats to member homes
Oversee lodging reservations, confirmations, check ins and check outs, and owner relations
Monitor market rates, support pricing decisions, and manage lodging related budgets and reporting
Maintain service standards and resolve lodging issues as needed
Maintain member experience related software and content, including concierge information, local partner benefits, and posts related to foundations and philanthropy
Keep information current and accessible for members and staff
Partner with the Member Experience Coordinator to align booking procedures, vendor updates, and program execution
Provide occasional front desk coverage as needed
Fill in for Membership/Community tours when needed
Support events and special projects as required