Membership Experience Host

Frasers Group • Lincoln, NE

3d

About The Position

Main Duties and Responsibilities:
To maximise every member and guest’s experience in our club.
To support the sales and retention of memberships through excellent customer service.
To contribute with the cleaning and hygiene standards of the club as and when required.
To be a competent key holder of the club, covering shifts as and when required
To have a good understanding of the membership software system.
Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
Support the Fitness Manager with Gym Floor
Ensure that you have experienced the products and services on offer.
Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
To drive the secondary, spend KPI targets.
To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Requirements

• Outgoing personality with a positive mindset
• Competent with all administrative duties
• Driven and ambitious with a keen desire to learn and develop
• Willing and able to participate in learning and development opportunities
• Able to drop into operational key holder duties
• Passionate about fitness, administration and customer service
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties
• Target focussed – to support the club with sales and retention

Responsibilities

• Maximise member and guest experience
• Support sales and retention of memberships
• Contribute to cleaning and hygiene standards
• Be a competent key holder
• Understand the membership software system
• Stay updated on fitness challenges and gym floor focus
• Support the Fitness Manager with Gym Floor
• Experience the products and services on offer
• Ensure cleanliness of facilities
• Drive secondary spend KPI targets
• Competently handle member complaints

Benefits

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed