Membership Engagement II (Customer Service Representative)

YMCA of Greater Seattle•Seattle, WA

28d•$21 - $22•Onsite

About The Position

We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process. What you'll get from working at The Y Individual membership to the YMCA of Greater Seattle Free access to mental health resources Rapidly-accruing paid time off (PTO)

Requirements

Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
Strong customer service skills, responding to multiple questions via phone, email and in person.
Basic computer skills.

Nice To Haves

Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
Ability to speak any language in addition to English may be helpful.

Responsibilities

Develops positive relationships including providing prompt and courteous service to members, participants and guests.
Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry.
Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment.
Balances and completes reports for financial transactions.
May control access to facility.
May open and/or close facility.
Supports member engagement and retention activities of the branch.
Provides guidance and support for assigned at-risk members and accurately maintains related records.
Conducts follow up on prospects who have not joined, as assigned.
Follow-ups on new member survey feedback, as assigned.
Attends staff meetings and trainings as required.
Other duties as assigned.