YMCA Bethesda-Chevy Chase Membership Director

YMCA of Metropolitan Washington•Bethesda, MD

About The Position

YMCA Bethesda-Chevy Chase Membership Director Lead, Inspire, and Transform Lives Join the Y as Membership Director! Are you ready to grow your career while helping others achieve their goals, build meaningful relationships, and find a place where they truly belong? At the YMCA of Metropolitan Washington, we strengthen community well-being through connection, support, and purpose. The Bethesda-Chevy Chase Y is a vibrant, community-centered branch where our members come together to learn, grow, and thrive. We’re seeking a dynamic, people-first leader to serve as our Membership Director. If you are passionate about creating welcoming experiences, developing strong teams, and driving meaningful community impact this is the job for you! What you will do at the Y: Lead Membership Growth & Community Impact Drive membership growth and retention through relationship-based strategies Champion cause-driven tours and a listen-first approach to build relationships and deepen engagement Build and steward community partnerships and represent the Y through outreach and events Collaborate with other branch leaders to strengthen the Y’s role as a community hub Create a Welcoming Experience for All Foster a culture where every person feels welcomed, valued, and supported Connect members to programs and opportunities that support their goals and well-being Ensure welcoming and belonging are reflected in all member interactions and experiences Lead, Coach, and Inspire Your Team Recruit, develop, and inspire a high-performing membership team Partner with branch leadership to implement priorities and improve the member experience

Requirements

Proven ability to lead and develop teams to deliver exceptional member experiences
Experience growing membership and retention through relationship-building and engagement
Strong interpersonal skills and a passion for creating welcoming environments
Results-driven with the ability to use data and execute effectively
Bachelor’s degree or equivalent experience, with 5+ years in membership, sales, or customer experience leadership
Ability to work evenings and weekends as needed

Nice To Haves

Connection to the Bethesda/Chevy Chase community is a plus

Responsibilities

Drive membership growth and retention through relationship-based strategies
Champion cause-driven tours and a listen-first approach to build relationships and deepen engagement
Build and steward community partnerships and represent the Y through outreach and events
Collaborate with other branch leaders to strengthen the Y’s role as a community hub
Foster a culture where every person feels welcomed, valued, and supported
Connect members to programs and opportunities that support their goals and well-being
Ensure welcoming and belonging are reflected in all member interactions and experiences
Recruit, develop, and inspire a high-performing membership team
Partner with branch leadership to implement priorities and improve the member experience

Benefits

Impactful Work: Make a meaningful difference in your community every day.
Supportive Environment: Thrive in a collaborative, mission-driven workplace.
Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
Wellness Programs: Y membership for you and your family to support your physical and mental health.
Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan after eligibility requirements are met. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
Work-Life Balance: Generous vacation, sick leave, and holidays.
Training and Development: Access to professional development programs, workshops, and certifications.
Welcoming Environment: A commitment to ensuring all employees feel valued.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume