Membership Director - Downtown YMCA

YMCA of The Pikes Peak Region•Colorado Springs, CO

10d•$57,784 - $59,784

About The Position

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Experience Director will supervise all aspects of membership retention, sales, and appreciation. Emphasis shall be on maintaining the highest level of customer service as well as the overall process of selling, connecting and promoting relationship based membership. This individual must possess computer skills as well as have experience in developing and implementing programs and customer service. The Membership Experience Director will create a safe and positive atmosphere that welcomes and respects all individuals while providing leadership, knowledge of hiring, training and supervision of staff, possess excellent verbal and written communication skills, problem solving, and an orientation for membership sales and promotion. The Membership Experience Director must be friendly, outgoing, creative and flexible with leadership, management and organizational skills. They will also participate as part of the Branch Management Team and maintain a professional manner with members, staff, volunteers and the community. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

Bachelor's degree in human services, social services, recreation, business or equivalent or three or more years of program management experience, preferably in a YMCA or other not-for-profit agency
Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising
Ability to establish and maintain collaborations with community organization
Demonstrated skills and experience in customer service, public relations, organizational skills, communications, and supervision
Experience in the field of sales, customer relations, and marketing
Experience in office/administrative support and computer knowledge
Demonstrated professionalism in both attitude and appearance
Excellent written and oral communication skills
Current CPR/AED for the Professional Rescuer, First Aid, and Oxygen Administration certification.
Complete Hazardous Communications, Harassment Prevention, Blood-borne Pathogens and Child Abuse Prevention training and attend Living Our Cause/Engaging our members at time of hire
Maintain CPR/AED for the Professional Rescuer every year
Maintain First Aid and Emergency Oxygen every 2 years
Blood-borne Pathogens/Child Abuse Prevention every year

Nice To Haves

Prefer knowledge of, and previous experience with, diverse populations
YMCA Team Leader or Multi-team/Branch Leader certification preferred

Responsibilities

Coordinate branch specific events and incentives in order to build retention and increase member experiences.
Work with Senior Branch staff to meet branch and Association goals for member acquisition and retention.
Assist Branch Marketing in internal/external marketing strategies and production of material to promote internal/external member experience and retention.
Liaison for internal and external member needs/concerns.
Work scheduled hours in program area, MOD, and Connectivity during peak hours, minimum 20 hours/week modeling a commitment to excellence.
Develop, implement, and sustain a branch specific member experience training program.
Recruit, train and supervise all aspects of part-time staff.
Assist staff in identifying productive and creative roles for leadership candidates and growth.
Ensure staff compliance with Association requirements and standards
Ensure payroll records are accurately inputted for part-time staff.
Develop relationships with internal/external members to secure financial development success.
Provide training and equip staff with tools to better communicate our cause.
Provide support in annual giving efforts to increase the participation percentage of our membership base.
Assist staff leadership team in reaching campaign goals through recruiting campaigners, making personal asks and supporting branch events.
Work with Executive Director to develop and monitor department budget specifically related to part-time staffing, inventory and supplies.
Utilize Daxko, membership system, to monitor resources and revenue lines.
Provide support related to administration functions for department and branch needs as required.
Model our YMCA values through fun, positive relationships with staff and members. Seek every opportunity to encourage, motivate and thank fellow staff members for their work.
Be enthusiastic toward members and staff by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members and volunteer activities.
Incorporate “Caring, Honesty, Respect, Responsibility” into all aspects of the position, to ensure YMCA values are being integrated into our culture and programs.
Maintain a consistent professional image through dress, actions and relationships with others. Speak enthusiastically on behalf of the YMCA at given opportunities.
Participate in applicable training and conferences to further professional growth as outlined in annual training plans.
Reporting any suspicious behavior and violation of policy and procedures to your supervisor
Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
Completing all child abuse prevention training as required
Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor