Yacht Club Membership Director

Grosse Pointe Yacht Club • Grosse Pointe Shores, MI

3d

About The Position

The Membership Director is a dynamic, hands-on leader responsible for all aspects of the member experience at the Grosse Pointe Yacht Club. This role plays a vital part in fostering a welcoming, organized, and engaging environment for current and prospective members while providing strategic oversight to key departments and ensuring excellence in operations, communications, and service.

Requirements

• Business, hospitality, marketing, or related degree or equivalent in appropriate certification.
• A minimum of five or more years experience in a similar position.
• Ability to communicate in a highly professional fashion with the community and with prospective members.
• Ability to work in necessary computer programs as needed to facilitate the Membership Marketing Directorship.
• Exceptional organization, attention to detail, and multitasking skills
• Excellent interpersonal and communication skills
• Tech-savvy with experience managing digital platforms
• Leadership mindset with a collaborative and approachable attitude
• Strong problem-solving abilities and customer service orientation

Responsibilities

• Serve as the primary point of contact for all current and prospective members
• Lead onboarding and offboarding processes for members and tennis participants
• Conduct membership tours and plan/execute membership events and candidate receptions
• Organize and lead monthly Membership Committee meetings
• Maintain accurate records and manage seniority tracking and annual club comparisons
• Facilitate reciprocal club access and onboard visiting reciprocal guests
• Assist current members with arrangements for visiting other reciprocal clubs
• Directly supervise the Marketing Director, Marketing Coordinator, and Front Desk Department
• Provide oversight to Kids Club and Grog Shop operations through collaboration with the Marketing Director
• Ensure the Clubhouse maintains a polished, welcoming appearance at all times
• Collaborate with the Marketing Department on club-wide initiatives, campaigns, and materials
• Contribute to the creation and implementation of marketing strategies for member engagement and retention
• Oversee production of internal communications and content across multiple channels
• Manage the Club’s website including daily updates, admin access, design elements, and member account setup
• Oversee summer program registration and ensure content accuracy and user accessibility
• Record all voicemail and automated greetings on the phone system
• Coordinate all Board of Directors logistics, including: Ordering name tags, patches, and board bags Preparing board books and meeting setups
• Track and maintain Board-related materials and communications
• Lead, Manage, and Accountability
• Membership Sales
• Marketing Process
• Owns Membership Experience
• Community Support and Awareness

What This Job Offers

• Job Type: Full-time
• Career Level: Manager