Membership Coordinator

Lucas Museum of Narrative Art•Los Angeles, CA

1d•$56,000 - $64,400

About The Position

Reporting to the Manager, Membership Growth, the Membership Coordinator plays a critical role by providing the highest level of customer service for our members and supporting member communications and engagement strategies. The primary focus of this role is managing membership correspondence (phone and email), in addition to supporting the Manager, Membership Growth with a wide variety of membership marketing and communications efforts, including email, mail, and digital campaigns. The successful candidate will be customer service wiz and motivated self-starter, who has a strong attention to detail.

Requirements

Bachelors in relevant field and/or a minimum of 2-3 years of experience in membership, customer service, marketing, or a related field; preferably at a museum or cultural institution
Public-facing customer service experience required
Excellent interpersonal and communication skills; both written and verbal
Ability to work evenings and weekends for membership events as needed
Ability to work collaboratively in a team environment and manage multiple tasks simultaneously
Passion for narrative art and commitment to the museum's mission and values
Ability to create systems and processes
Comfort with data and analytical
Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner)
Expertise with donor databases; strong preference for experience with Tessitura

Nice To Haves

E-commerce and customer journey experience preferred
Comfortable working in a startup environment is a plus
Experience working with email software such as Prospect 2 and Wordfly is preferred
Experience using project management tools (Airtable, Asana, etc.) is preferred

Responsibilities

Manage membership inquiries and provide excellent customer service to current, lapsed and prospective members by responding to daily phone calls, voicemails, and emails—addressing questions about member levels, benefits, and events.
Enter membership gifts and event RSVPs in Tessitura (CRM) as needed
Support the Manager, Membership Growth with development and implementation of membership growth strategies in collaboration with the Marketing team to grow audience, reputation, and revenue
Support the execution of membership marketing strategies, including acquisitions, upgrades, re-engagement, renewals, and retention communications, on-site recruitment/promotion, invitations, brochures, digital ads, and online incentives.
Manage the annual membership communications calendar
Assist in the creation of marketing content and materials to promote membership programs
Coordinate with Marketing, Digital, Retail, Restaurants, and Visitor Services to align the end-to-end membership journey, optimizing the journey for members and strengthen all pathways to membership
Help organize and facilitate membership events and activities to enhance community engagement
Serve as point person for Visitor Services team, ensuring onsite membership customer service and experience meets and exceeds set standards of excellence.
Engage in team brainstorms and implementation of new initiatives
Assist with all membership events, in coordination with Membership and Special Events teams.
Assist with special projects or other departmental responsibilities and tasks as assigned.