Membership Coordinator (Schilling Farms YMCA)

YMCA of Memphis & the Mid-South•Collierville, TN

35d•Onsite

About The Position

SUMMARY OF POSITION: Responsible for supervising a team of Membership Associates and assist with the implementation and execution of sales efforts in order to meet team and individual goals in conjunction with the Membership Director/ Center Director. PURPOSE OF POSITION: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The full - time Membership Coordinator is a vital part of the leadership team delivering the highest quality service to all members and guests through relationship building, professionalism and an extensive knowledge of the YMCA products and services. They anticipate member needs and interests and recommend programs and services appropriately to maximize engagement and retention of members. This position will supervise a team of Membership Associates and assist with the implementation and execution of sales efforts in order to meet team and individual goals in conjunction with the Membership Director/ Center Director. The Coordinator position is responsible for all day to day functions of the Welcome Center and Customer Service efforts.

Requirements

Bachelor's degree in related field or equivalent preferred.
Two years or more years related business management, sales or customer service experience with supervision responsibilities preferred.
Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and accounts payable.
Experience with standard business software and office machines.

Nice To Haves

The ability to speak Spanish fluently is a plus

Responsibilities

Supports the Center leadership in essential routine functions and operation of the Membership Department and Center Operations.
Greets members and guests in a friendly and professional manner.
Executes and develops membership strategies that support recruitment of new members and retention of existing members.
Contacts members and potential members via phone, email and in branch conversations in order to build relationships and grow membership sales.
Assists in supervising and assessing team members by evaluating KPI/ metrics, providing constructive coaching and feedback and helping them develop excellent customer service, sales and promotional skills.
May train, assist and supervise staff in the area of customer service, needs identification and new member recruitment.
May assist new employees with on-boarding processes.
Will include regular scheduled shifts in the branch.
Ensures proper implementation of Welcome Center staff policies and procedures.
Reviews and updates procedures and communicates changes to staff.
Coordinates with Association Support Center as necessary on financial transactions.
May perform other duties as assigned including financial reconciliation, shift close outs and other administratively focused tasks.