Membership Coordinator - West Park YMCA

YMCA of Greater Cleveland Recruitment Team • Cleveland, OH

84d

About The Position

Under the general direction of the Branch Director, the Membership Coordinator will be responsible for overseeing front desk operations, and performing all tasks that are required of front desk staff while also promoting member / customer satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities which include scheduling and supervision of desk staff, assisting in recruiting and hiring staff, program enrollment, pro shop sales (if applicable), guest fees, etc., record keeping, and payment processing.

Requirements

• High School diploma or GED required, Associate Degree preferred.
• 2 years’ experience in sales techniques & cash management, customer service, or member services required.
• CPR and First Aid certification and Safety training required within 30 days of hire.
• Secure required trainings and/or certifications necessary for the position.
• Friendly, outgoing personality; strong communication skills.
• Comfortable working in a membership driven environment.
• Ability to schedule and manage part time staff.
• Must be able to read; must be able to write legibly and in an understandable manner.
• Must show commitment to the mission and cause of the YMCA and uphold its values and ethics.
• Ability to work effectively with people of different backgrounds, abilities, opinions and perceptions.

Responsibilities

• Greet members and visitors according to association member / customer service guidelines.
• Deliver membership service which includes: giving tours, selling memberships, answering questions and resolving complaints, entering and accessing member information in DAXKO.
• Apply working knowledge of DAXKO system to job according to association procedures.
• Administer branch membership retention processes and activities (e.g. conduct member and program participants’ survey).
• Utilize YMCA Sales Training Techniques (e.g. Membership Development Initiative processes).
• Maintain accurate sales management records (e.g. MDI data tracking sheets; daily, monthly sales reports).
• Develop and maintain a prospect lead generation and follow-up system for guest passes, walk-ins and member referrals.
• Process payments and maintain association record keeping according to association procedures.
• Keep front desk area neat and attractive and resource material organized and accessible for staff use.
• Assist with general office duties as assigned by supervisor.
• Maintain records of member / customer feedback and complaints and resolution status.
• Schedule front desk staff and ensure adequate coverage at all times.
• Work closely with Member Sales Staff, Program Staff and others to maintain branch policies.
• Demonstrate an understanding of product knowledge, including general exercise, equipment and programs.
• Adhere to Cause Drive Leader on Duty responsibilities and procedures.
• Perform custodial duties as needed or scheduled, daily and weekly.
• Prepare payables and enter invoices and purchase orders into SGA for approval.
• Schedule membership staff and adjust schedules monthly.
• Complete end of day processes and reconciliation of entries, prepares deposits.
• Design and prepare marketing (flyers, social media) for all programs.
• Correspond with CBO to prepare session and registration records.

Benefits

• A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
• Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees