Membership Coordinator - Resort and Club

Waldorf Astoria Monarch Beach Resort & Club • Dana Point, CA

445d • $47,840 - $47,840

About The Position

The Membership Coordinator at Waldorf Astoria Monarch Beach Resort & Club plays a vital role in enhancing member experiences and promoting membership offerings. This position involves direct interaction with members and potential members, providing information about various services and benefits while ensuring adherence to high hospitality standards. The coordinator will also support administrative tasks related to membership management and assist in planning events that foster community engagement.

Requirements

• Demonstrated experience in hospitality or customer service roles.
• Strong communication and interpersonal skills to interact effectively with members and guests.
• Ability to maintain a flexible schedule, including availability for weekends and holidays.
• Proficiency in administrative tasks and reporting.
• Strong organizational skills and attention to detail.

Nice To Haves

• Experience in a membership-based organization or club setting.
• Familiarity with event planning and execution.
• Knowledge of hospitality industry standards and practices.

Responsibilities

• Provide assistance and information to members and potential new members about membership offerings, benefits, activities, and services.
• Support the Membership sales team in processing new members, renewals, cancellations, and maintaining orientation documents.
• Maintain accurate reporting of all membership changes, both revenue-generating and non-revenue generating.
• Answer questions regarding membership benefits and promote resort amenities by arranging services such as dining and entertainment.
• Assist in planning, promoting, and executing member programming and social events.
• Maintain the Club website and create regular email newsletters to promote events and news to Club members.
• Ensure member satisfaction through follow-up programs for new members.
• Maintain a professional demeanor and prioritize member satisfaction.

Benefits

• Access to pay through DailyPay
• Medical insurance coverage for employees and their families
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP)
• Debt-free education opportunities
• Career growth and development programs
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees