Membership Concierge

Life Time Inc. • Coon Rapids, MN

73d • $15 - $18

About The Position

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live healthier, happier lives. As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Requirements

• High School graduate or equivalent
• Minimum of 1 year of customer service experience
• Passion to serve others
• Effective communication skills

Nice To Haves

• Bachelor’s Degree in Hospitality

Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as point of contact for new member acquisition and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Benefits

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law
• Medical, dental, vision, and prescription drug coverage for full-time team members
• Short term and long term disability insurance for full-time team members
• Life insurance for full-time team members
• Pre-tax flexible spending and dependent care plans for full-time team members
• Parental leave and adoption assistance for full-time team members
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave for full-time team members
• Deferred compensation plan, if the team member meets the required income threshold

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees