Membership Concierge

Life Time Inc. • Eagle, WI

1d • Onsite

About The Position

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, this role is crucial in ensuring everyone who visits Life Time feels welcomed and valued. The position offers a fun and healthy work environment, focusing on building value-based relationships to increase member loyalty and assist them in meeting their healthy way of life goals. Life Time operates over 160 athletic country clubs, offering a comprehensive ecosystem that goes beyond fitness to encompass all aspects of well-being for individuals from 90 days to 90 years old. Every career at Life Time supports the goal of people living happier, healthier lives by providing entertaining, educational, friendly, and inviting experiences of uncompromising quality. The company is committed to an inclusive, diverse, and equitable workplace that respects and celebrates unique contributions, ensuring equal opportunity based on merit and qualifications.

Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Nice To Haves

• HS graduate or equivalent preferred

Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees