Membership Concierge Full-Time
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals. Life Time provides entertaining, educational, friendly and inviting experiences of uncompromising quality that empower everyone to live a healthy and happy life. You belong at Life Time. We promote an inviting community that supports everyone on their path to a healthy way of life.
Requirements
- Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
- They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
- Education: High School graduate or equivalent
- Years of Experience: Minimum of 1-2 years of experience in customer service or sales
- Licenses / Certifications / Registrations: Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Nice To Haves
- Bachelor’s Degree in Hospitality
Responsibilities
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions.
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
