Membership Concierge II

Life Time•Warrenville, IL

1d•Onsite

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. You will have the opportunity to grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.

Requirements

Skilled at multi-tasking
Delivering high quality customer service
Service recovery
Verbal communication
Comfortable working in a fast-paced environment
Able to stand for 4 hours at a time
Demonstrate a friendly and outgoing demeanor
High School graduate or equivalent
Minimum of 1-2 years of experience in customer service or sales
Complete Retention Specialist Certification within 60 days of hire
Passion to serve others
Effective communication skills

Nice To Haves

Bachelor’s Degree in Hospitality

Responsibilities

Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serves as a key point of contact for new membership sales and member retention interactions.
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Benefits

A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Medical, dental, vision, and prescription drug coverage (for Full-time Team Members)
Short term and long term disability insurance (for Full-time Team Members)
Life insurance (for Full-time Team Members)
Pre-tax flexible spending and dependent care plans (for Full-time Team Members)
Parental leave and adoption assistance (for Full-time Team Members)
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave (for Full-time Team Members)
Deferred compensation plan, if the team member meets the required income threshold (for Full-time Team Members)