Membership Concierge

Life Time Inc. • Johns Creek, GA

1d • Onsite

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. You will have the opportunity to grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals. Life Time operates over 160 athletic country clubs, offering a comprehensive ecosystem that goes beyond fitness to encompass all aspects of well-being for individuals from 90 days to 90 years old. Every career at Life Time supports the goal of helping people live happier, healthier lives by providing entertaining, educational, friendly, and inviting experiences of uncompromising quality. Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates unique contributions, ensuring equal opportunity based on merit and qualifications.

Requirements

• Skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication
• Comfortable working in a fast-paced environment
• Able to stand for 4 hours at a time
• Demonstrate a friendly and outgoing demeanor
• High School graduate or equivalent
• Minimum of 1-2 years of experience in customer service or sales
• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Nice To Haves

• Bachelor’s Degree in Hospitality

Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED