Membership Concierge/Beach Greeter

Noble House Hotels and Resorts•Naples, FL

52d•$18

About The Position

The Club Membership Concierge is responsible for providing assistance to members and serve as an information source for directions, activities, events, dining options, hours of operation, etc.

Requirements

Guest relations experience
Customer service experience
Experience as a Concierge or similar role is preferred
Microsoft Office skills
On the job training
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
Prolonged periods sitting at a desk and working on a computer
Ability to stay stationary at work area
Ability to communicate effectively with the public and other colleagues
Impeccable work ethic and excellent organizational, time management, and communication skills
Attention to detail
Able to work independently with flexible hours and follow directives from leadership
Exemplary customer service skills
Maintain a work environment that is clean and presents a professional image

Responsibilities

Greet members by name as they enter the Club and thank members as they are leaving the Club
Assist with Member Cards, Membership rostra's, Dining Reservations, and be knowledgeable of all member software programs.
Answer telephone calls from members and guests in a professional and welcoming manner
Direct member calls to appropriate department
Maintains knowledge of Club's activities calendar, membership levels, rules and regulations, and communicates accurate information to members
Serves as an information liaison between members and Club
Using and updating database, club records, and correspondence
Assists in making reservations at the Club restaurant for members
Administer reciprocity program for reservation requests
Accepts member complaints and works with department heads to provide solutions to achieve member satisfaction in a professional and timely manner
Works closely with Club team members and managers to ensure that the member and guest expectations are exceeded
Inspects and oversees the cleanliness and maintenance of the clubhouse entry areas
Creates Membership packets when needed
Assists guests and follows up with various services such as making dining reservations, member event reservations, coordinating car and limousine service, providing directions, and other special arrangements
Assists guests with general questions and concerns regarding events and directs all other inquiries to the appropriate department or person
Must use discretion regarding members, club, and associate personal information and display proper judgement when discussing sensitive and confidential information
Other duties as assigned