Membership Clerk
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About The Position
The position involves processing member sign ups, renewals, and added cards. The individual will instruct members and potential members about membership, warehouse, and credit programs, and assist them regarding item availability. Responsibilities include issuing replacement and temporary cards, handling credit applications, and providing a high level of member service. The role also involves processing membership and merchandise returns by members for cash or credit, writing or keying information for disposition tags on non-saleable merchandise, and making price adjustments. The employee will research items by computer, obtain verification and approvals when necessary, and ring up returns on the cash register. Additionally, the position requires documenting customer adjustments performed, meeting with current and prospective members to increase membership sign ups and warehouse sales, attending and participating in local community events to promote excellent community relations, and contacting expired members to encourage membership renewals.
