Membership Assistant

Boys & Girls Clubs Of America • Boston, MA

100d

About The Position

The major responsibility of this position is to assist in the registration and renewal of all clubhouse members. This role also serves an important public relations function by meeting and greeting all who enter or telephone the club, providing information about the clubhouse and its programs. The position requires a proactive approach to member engagement and database management.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• Direct experience in customer service and/or reception, with computers, and data management required.
• Strong interpersonal and communication skills required.
• MS Office and web competency preferred.
• Must be or become CPR / FA certified.
• Ability to work with youth and families from a variety of backgrounds.
• Ability to work independently and as part of a team.
• Flexibility to work clubhouse hours, especially as seasons and service needs change.

Responsibilities

• Assist in membership registration and renewals processes as directed by the Membership Director.
• Ensure membership information is properly stored in the membership database.
• Store individual member paper-based materials in a secure location.
• Notify Membership Director when membership is due to expire and perform outreach to ensure renewal.
• Ensure all members entering the building are signing in and that attendance information is properly stored.
• Provide accurate and up-to-date program, activity, and event information for inquiries at the membership desk, on the Parent Bulletin Board, and over the telephone.
• Assist Director with new member/parent orientation sessions and ensure parents receive BGCB's Parent Handbook/Guidelines.
• Monitor traffic in the lobby area and prevent loitering of club members.
• Assist in the supervision and discipline of members in the lobby area and throughout the clubhouse.
• Receive and transfer all incoming telephone calls to the club; take accurate messages when necessary.
• Secure, maintain, and manage materials, equipment, and other resources belonging to the program area(s).
• Maintain a safe and clean program area.
• Participate in individual and group supervision sessions and professional development opportunities.
• Participate in various evaluation efforts throughout each program year, including the annual member survey.
• Travel between sites and to activities as needed.
• Perform other related duties as specified by the Director.

What This Job Offers

• Job Type: Part-time
• Industry: Social Assistance
• Education Level: High school or GED