Membership and Visitor Services Representative, Seasonal

About the position

Denver Botanic Gardens is currently seeking a Seasonal Membership and Visitor Services Representative in our Membership and Visitor Services Department! This position provides a positive visitor experience through prompt, pleasant and courteous service. It processes transactions for items at Denver Botanic Gardens locations including, but not limited to, general admission, memberships, classes, events and tours. Oversees lost and found and wheelchair and stroller checkout.

Responsibilities

• Provides outstanding customer service to all staff, visitors, and Denver Botanic Gardens customers at both York Street and Chatfield Farms locations.
• Proactively seeks to be knowledgeable of all Denver Botanic Gardens horticulture, exhibits, programs, and events.
• Opens, closes, and reconciles daily ATMS shifts.
• Creates bookings and processes sales for general admission, classes, tours, and events.
• Handles all aspects of onsite and phone membership sales, including taking payment through ATMS.
• Records member data in Raiser's Edge and prints member cards.
• Helps members with redemption of complimentary tickets to York St. and Chatfield Farms events.
• Runs daily attendance and member reports.
• Helps members and non-members with account management.
• Oversees lost and found and wheelchair and stroller checkout at Information Desks.
• Stocks and maintains brochures, rack cards, etc at Information Desks.
• Greets meeting/event guests and contacts appropriate staff.
• Maintains regular admissions hours and operates during special events, including evenings and weekends as necessary.
• Acts as a positive role model.
• Works with all departments to assure highest quality experience for all visitors.

Requirements

• Must have the ability to accurately enter data, count money and balance a cash drawer in a fast-paced and high-volume environment.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have proven excellent customer service, interpersonal, and communication skills.
• Ability to maintain stability under pressure and deal well with stressful situations.
• Ability to be flexible and willing to modify plans, when necessary.
• Ability to work a flexible schedule, including evenings, weekends and/or holidays.
• Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams.
• Knowledge of POS software management and Raiser's Edge and ATMS software preferred.
• Ability to work overtime as necessary.
• Must be a positive representative of Denver Botanic Gardens.
• Must work with respect and cooperation at all times with fellow employees and the public.
• Must be committed to working safely at all times.

Nice-to-haves

• Minimum of 1 year of experience in admissions in a museum/cultural environment or similar type organization preferred.

Benefits

• $20.00 - Per Hour