Membership and Travel Advisor

Hilton Grand Vacations•Orlando, FL

1d•Onsite

About The Position

The ideal candidate would thrive in a consultative environment and excel at building rapport over time while valuing service as much as results. This role requires a blend of emotional intelligence, strategic thinking and sales acumen to guide customers through a journey towards ownership. This being a pilot program, teamwork and adaptability will be critical behaviors for this candidate. HGV is testing a new way of selling and servicing our Members and Customers to drive lifetime value and satisfaction, so individuals qualified for this position must have an entrepreneurial spirit, be a self-starter, excel at inspired hospitality, great listening skills and emotional intelligence. The position will be based in Orlando, with onsite requirements, with possibility of work from home options in the future should the pilot prove successful.

Requirements

2+ years of consultative or relationship-based sales
Active real estate license or ability to obtain within 60 days
Proven ability to manage long term pipelines
High comfort level using Salesforce
Strong listening, storytelling and objection handling skills
Ability to show empathy and emotional intelligence

Nice To Haves

HGV and HVC product knowledge and experience
Experience in vacation ownership, hospitality, or similar industry roles

Responsibilities

Relationship Ownership & Stewardship Serve as the single primary point of contact for assigned Members and Consumers throughout the relationship lifecycle
Maintain accountability for the overall health, momentum, and direction of each relationship
Connect with assigned lead sources using Salesforce based task cadences
Establish initial contact via phone or email using service first scripts
Qualify candidates using travel-based preferences, financial profile, and ownership fit
Track consent, call outcomes and engagement history accurately within Salesforce
Relationship Development Build meaningful long-term relationships through consistent follow-up and customized value delivery
Understand each prospects motivations, objections and lifestyle needs
Educate customers on the benefits, mechanics and long-term value of ownership
Provide proactive, non-transactional engagement prior to any sales presentation, including: Education and insight on membership benefits Guidance on travel planning and usage strategies Thoughtful check-ins tied to life events, travel milestones, or service moments
Leverage Service Rep to ensure members experience real value prior to sales proposition
Sales Presentation & Closing Conduct consultative sales presentations virtually
Present ownership options clearly, ethically and with a focus on long term satisfaction
Guide customers through a decision-making process aligned with their priorities and timing
Close with integrity, reinforcing through post sale interactions and relationship management
Pipeline Management Maintain pipeline of 200-250 active leads at various stages of the sales process
Complete all scheduled touchpoints using call and email aligned to nurture timelines
Respond promptly to customer inquiries and follow through on commitments
Re-engage older or lapsed leads as needed
Collaboration and Continuous Improvement Work cross functionally with marketing, service, operations and training teams
Provide pilot feedback on lead quality and marketing behavior
Participate in roundtables and feedback surveys to ensure growth and success in pilot results
Effectively manages ~250 Members and leads at any given time, and a max of ~720 annually.