Membership and & Learning Coordinator

US Rowing Association•West Windsor, NJ

1d•$50,000 - $54,000•Remote

About The Position

The Membership & Learning Coordinator plays a critical operational and member-facing role supporting USRowing’s membership services and educational initiatives. This position serves as a frontline connection to members, ensuring timely responses to inquiries, smooth event logistics, and a positive in-person presence at regattas and learning events Highly organized, detail-oriented, and service-minded, the Coordinator supports the execution of learning and development programs, assists with membership operations, and helps translate strategy into day-to-day action to support coaches, administrators, athletes, volunteers and more. This role is ideal for someone who enjoys working behind the scenes and on the ground with members, thrives in a fast-paced environment, and is passionate about rowing and community-building.

Requirements

2–4 years of experience in customer service, operations, events, or education
Thoughtful written and verbal communicator
Comfortable working with data, reports, and digital platforms
Willingness to travel to 8-10 events annually and work virtually over several weekends per year in addition (4-5)
Extremely detail-oriented, organized, and proactive
A collaborative team-player who asks for help when needed
Enjoys connecting with people, hearing their stories, and is a good listener
Rowing experience required
Ability to lift 50 lbs.

Responsibilities

Respond to member inquiries via email, phone, and ticketing systems in a timely, friendly, and solution-oriented manner
Run and maintain recurring and ad hoc membership reports to support analytics, decision-making, and leadership updates
Support membership operations including data quality, account troubleshooting, and coordination with internal teams and vendors
Escalate complex or sensitive member issues to the Product and Member Experience Manager and others as needed
Provide logistical and operational support for in-person and virtual learning events, including clinics, conferences, certifications, and webinars
Coordinate schedules, materials, travel, and payments for instructors, speakers, and contractors
Support participant registration, attendance tracking, and post-event follow-up
Deliver certificates to coaches, update coach profiles, and ensure accurate records of participation and completion
Serve as a host and technical support for in-person and virtual events via Zoom as needed, including on weekends
Update courses and assist with course building on the Launch
Represent USRowing professionally and positively at regattas, conferences, and events as a visible point of contact for membership and education to engage directly with members, answer questions, and provide on-site support
Maintain organized documentation, timelines, and checklists to support smooth execution of initiatives
Support budget tracking, invoicing, and payment requests related to membership and learning programs
Support learning and membership communications and marketing by drafting copy, identifying stories, and working closely with the Community and Marketing/Communications team
Identify opportunities to improve processes, workflows, and the member experience