Membership and Fitness Director - Destination KP

The Sports Facilities Companies•Kings Park, NY

About The Position

Destination KP is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Kings Park, NY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Destination KP is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Membership & Fitness Director will manage all aspects of the membership department including recruitment of new members, retention of existing members, evaluation of services and supervision of assigned staff. This position will develop plans and implement new procedures and methods to achieve strategic goals. The Director will be responsible for high-quality customer service, which includes, but is not limited to, meeting the internal and external customer needs, and presenting a positive attitude.

Requirements

Bachelor's degree in related field preferred or equivalent combination of education and experience
Previous supervisory experience in customer service
Strong computer skills required with MS Office software and basic website capabilities
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Certification for CPR and First Aid required within (1) month of hire
Must be available to work a flexible schedule, a combination of days, evenings, weekends, and some holidays
Must be able to lift 40 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
Will be required to operate a computer
Facility has intermittent noise

Nice To Haves

Proven success in generating revenues through recruiting new memberships and satisfying existing memberships
Experience in youth and amateur sports as a consumer and a director
Experience in corporate memberships and activation
Proven experience in the successful launch of fitness-specific venues/events
Experience and success in customer service, leadership, and promoting
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
Proven ability to evaluate team member performance based on established KPI's

Responsibilities

Responsible for effective leadership in the following departments: Memberships, Guest Services and Fitness
Implements membership strategies that support recruitment of new members and retention of existing members; provides extraordinary member services and responsiveness to member needs
Fosters a climate of innovation and resolves problems to ensure member satisfaction
Effectively manages all aspects of the membership pricing structure
Recruits, hires, trains, develops, schedules, directs, and evaluates personnel as needed
Promotes program and membership enrollment in interactions with existing and potential members
Coordinates program registration, including logistics to support phone, walk-in, and web registration
Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Participates in the planning of annual budgets; manages and implements the approved budget for membership and takes appropriate action to correct variances
Ensures proper implementation of Guest Services procedures, reviews and updates Guest Services SOP's and communicates changes to staff
Effectively collaborates with the Finance Team to ensure compliance and efficient processes
Organizes membership events and represents/promotes the venue at community events
Serves as an integral member of the MLRE Leadership Committee
Conducts sales tours of the facilities and gives guidance to prospective customers on the type of membership categories best suited to their needs
Completes a variety of clerical duties providing accurate records and appropriate reports
Maintains a professional image within the community and the venue
Develops and promotes increased enrollment in new and existing programs
Achieves performance-to-plan budget goals and membership enrollment goals
Effectively manages stakeholder feedback, complaints, and compliments
Perform the MLRE Manager-on-Duty (MOD) role as needed
All other duties as assigned by management