Membership Ambassador (1864)
About The Position
The St. James is seeking Membership Ambassadors at its flagship location in Springfield, Virginia. Who We Are At The St. James, we are redefining sports, wellness, and entertainment. Our mission is simple: to help people unlock their full potential. Our flagship location in Springfield, Virginia, is home to a premium, performance-focused health club, an innovative recovery and wellness spa, and an expansive active entertainment center. With world-class sports facilities—including a FIFA-sized indoor field, NHL-standard ice rinks, and a 50-meter Olympic pool—The St. James offers more than thirty sports and recreational activities, creating the ultimate destination for individuals and families. Who You Are You are a high-energy, goal-oriented Membership Ambassador with a passion for health, fitness, and exceptional customer experiences. Adaptable and motivated, you thrive in a fast-paced, team-driven environment. Your background in hospitality, sales, or sports management gives you an edge in creating meaningful client relationships. You have a team mentality and thrive in a competitive team setting. If you have experience in high-end hospitality, luxury retail, or sports management/sales, we would love to hear from you!
Requirements
- 2-4 years of experience in client relations, account management, or hospitality (luxury experience preferred).
- Proven ability to build strong relationships and drive customer satisfaction.
- Exceptional communication and people skills.
- Strong organizational and multitasking abilities in a dynamic environment.
- Familiarity with CRM tools (Salesforce experience preferred).
- A proactive, detail-oriented mindset with a customer-first approach.
- A passion for sports, health, fitness, and wellness.
Responsibilities
- Actively sell memberships, sports programs, and other services to prospective clients.
- Build and maintain lasting relationships with members, acting as their trusted advisor.
- Conduct personalized tours and match clients with services that meet their needs.
- Onboard new members, ensuring a seamless and engaging experience.
- Collaborate with internal teams to deliver top-notch service and experiences.
- Support member engagement and retention through ongoing communication and tailored recommendations.
- Participate in event planning and organize member-exclusive activities to foster community and connection.
- Track and report on membership growth and engagement metrics.
- Be a visible, proactive ambassador throughout the facility, ready to assist and connect.
- Engage with current and potential members through personalized outreach, calls, and in-person interactions.
- Conduct tours and connect prospective members with programs tailored to their goals.
- Collaborate with Member Services, Personal Training, and Sports program teams to ensure exceptional service delivery.
- Participate in daily team meetings to strategize and discuss feedback.
- Plan and execute internal and community-oriented events and member-focused activities to drive awareness and engagement.
- Track member interactions and manage CRM tools to monitor progress and retention.
Benefits
- Compensation: Earn $80K to $100K annually (base salary + commissions).
- Benefits: Enjoy comprehensive health coverage (Medical, Dental, Vision, Life, Disability).
- Retirement: Access a 401(k) plan with a 4% employer match.
- Time Off: Unlimited PTO to recharge and balance work-life priorities.
- Perks: Complimentary club membership and exclusive employee discounts.
- Community: Join a supportive, dynamic team that values collaboration and innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
