Members Services Associate

CAPITAL CFO+ LLC•Town of Guilderland, NY

48d•$50,000 - $55,000•Hybrid

About The Position

The Associate provides essential administrative and operational support to ECLC staff and leadership. This position supports the efficient day-to-day functioning of the organization through clerical assistance, document preparation, meeting coordination, records management, and communication support. The Associate also contributes to continuous improvement by identifying opportunities to enhance administrative processes and supporting staff development and cross-training efforts.

Requirements

Associate’s degree or equivalent combination of education and relevant administrative experience required.
Minimum of two years of administrative or office support experience; experience in a nonprofit, education, or human services setting preferred.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and database systems.
Strong organizational skills and attention to detail.
Effective written and verbal communication skills.
Ability to manage multiple priorities, meet deadlines, and work both independently and as part of a team.
Demonstrated professionalism, discretion, and ability to maintain confidentiality.

Responsibilities

Prepare, format, and maintain documents using Microsoft Office Suite (Word, Excel, Access, PowerPoint) and similar productivity software.
Perform general office duties including ordering supplies, maintaining records management systems, and completing basic administrative tasks.
File, organize, maintain, and retrieve corporate documents, records, and reports in accordance with ECLC policies and procedures.
Provide clerical and administrative support to staff and departments as needed.
Answer general phone calls and emails, direct inquiries to appropriate staff, and take and relay messages as necessary.
Prepare responses to routine correspondence and general inquiries in a professional and timely manner.
Support positive communication with internal and external stakeholders.
Prepare agendas, meeting materials, and supporting documentation for staff, committee, and Board of Directors meetings.
Coordinate meeting logistics, including scheduling, room setup, and catering arrangements for meetings or luncheons.
Attend meetings as assigned to accurately record minutes and submit them to supervisors for review and distribution.
Identify and suggest administrative efficiencies, process improvements, and procedural enhancements for consideration by supervisors.
Support cross-training of clerical staff and assist with coordinating staff training by scheduling sessions or organizing training materials.
Contribute to a collaborative, mission-driven workplace culture.
ECLC Board of Directors and the Child Care Resource Center (CCRC) Executive Directors Group for the ECLC Executive Director
CCRC Membership Services including the ECLC Board Membership Committee for the ECLC Associate ED of Programs
Main OCFS Contract reporting for the ECLC Associate ED of Programs