Members Sales & Service Specialist - Arcadia

Empowered Pilates - AZ•Phoenix, AZ

10d•$15•Onsite

About The Position

We are seeking someone CONFIDENT and ENERGETIC who loves people and sales with equal enthusiasm. The ideal candidate will be POSITIVE and ENTHUSIASTIC, and have a passion for supporting our team and community. The right person for this job will have an extreme passion for customer service and making people smile every day! If you are FRIENDLY and willing to learn, while building relationships with new and existing teammates and members, you'll be a great addition to our team! Member Sales & Service Specialists, or MSS as we call them, are there to assist the Studio Manager with having connected, personable conversations with prospects, helping book prospects into intro classes to experience the amazingness of Pilates, and converting those prospects into members of our community! Member Sales and Support Specialists know our members and can anticipate their needs in advance. Member Sales and Support Specialists are experts in all things membership sales, retail sales, and private training sales! Member Sales and Support Specialists MUST be comfortable chatting and building connections on the phone with prospects. This is a SALES position. In this role, you will be required to sell Pilates to anyone and everyone that reaches out! Pilates and/or fitness knowledge or background is helpful but not required. We are looking for someone who can be a part of our studio hype squad!! We are a fairly young company that is growing at break-neck speeds, so things will change quickly, and we promise you will NEVER be bored! That also means that we promise that you will be given ample opportunity to grow, develop, and be challenged! Our purpose: To provide an ENCOURAGING and INCLUSIVE community experience that empowers EVERYONE to live their best life. (We do this with the power of MOVEMENT through the Mind-Body connection of Pilates). At our core, we are people who: ARE POSITIVE & ENTHUSIASTIC SUPPORT OUR COMMUNITY AND TEAM GROW OR DIE If you are shaking your head in disbelief because this RARE GEM OF A HUMAN sounds an awful lot like you, please submit an application ASAP!

Requirements

Excellent communication and interpersonal skills in person, on the telephone, via email, and text message
Must be comfortable with public speaking in groups of up to 12 people
Strong sales and customer service skills
Goal-oriented with an ability to achieve membership, retail, and service objectives
Ability to learn and use the Club Ready software system
Punctual, reliable and professional
Ability to work harmoniously as part of a team
Ability to adapt and evolve in an ever-changing fast-paced diverse environment
Ability to stand or sit for up to 8 hours throughout the workday
Hearing sufficient to understand conversations, both in person and on the telephone
Reliable means of transportation to studio and occasional offsite events

Nice To Haves

Pilates and/or fitness knowledge or background is helpful but not required.

Responsibilities

Respond to customer emails, text messages and phone calls. This includes always answering the phone, returning texts, calls and emails the same day, and escalating issues to management as needed
Execute sales protocols for prospect follow-up, membership sales, or intro class booking
Provide exceptional customer service to all clients of the studio, be it in person, over the phone, via text messaging or email
Conduct tours of the facility while actively engaging with individuals
Meet or exceed sales call goals per shift
Meet or exceed assigned KPI’s
Achieve personal and studio-level sales goals
Help to maintain a clean and orderly studio
Participate in special events as needed to promote the studio
Smile a ridiculous amount
Other duties as assigned