Members Club Receptionist

The h.wood Group•West Hollywood, CA

About The Position

ROLE SUMMARY: The Receptionist is a key and important position for the success of the guest experience and restaurant. They will serve as the face of the restaurant and provide guests with their first impression of the establishment. The ideal candidate possesses a guest first attitude, strong commitment to service, and excellent communication skills. We ask for a willingness to receive and offer direction, be solutions oriented, and encourage a hospitality driven environment. Open availability is preferred.

Requirements

Minimum 1 year experience as a host in a high-volume, fine dining setting.
Previous receptionist experience required, preferably in a hotel or members club environment
Must have excellent time management skills.
Must be able to maintain a professional demeanor in a fast-paced environment.
Must be reliable, responsible, and trustworthy.
Must have high energy, great communication skills, and be able to work as part of a team.
Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs.
Must have attention to detail and willingness to deliver exceptional customer service.

Responsibilities

Greet and escort guests to tables in a gracious and professional manner.
Interact with guests and fellow staff members in a polite, courteous, and hospitable manner to ensure all members have an exemplary dining experience.
Greet and acknowledge VIPs in a professional manner.
Check guests in and uphold all guest list rules.
Respond to all reservations and inquiries during shift.
Anticipate guests’ needs and respond appropriately with a sense of urgency.
Maintain a proactive approach to solving any guest's questions or issues.
Direct guests to the appropriate waiting area and provide status updates.
Maintain a clean and sanitized work environment.
Answer phone calls and direct them to the appropriate department.
Assist in supervising food servers, bussers, and food runners as it relates to guest contact and table information.
Oversee daily restaurant reservations and pre-assigns seating when necessary.
Communicate with management regarding special orders, cake orders, special requests, and VIP requests.
Ensure that all lost items are returned to management.
Act as a brand ambassador for the company.
Ensure the compliance of all procedures and policies set forth by the company, division, and Health Department.
Perform all opening and closing duties as assigned.